Victoria Davis
206 Columbus Street Waycross,GA
Summary
Seasoned Corrections Officer brings calm, confident presence to in-prison interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as recreation, visiting, work and food consumption. Detail-oriented approach to handling adverse and stressful working conditions.
- Post Certified Detention Officer/ Corporal
- Post Certified Correctional Officer 2
- Certified Excel 1 & 2
- CPR & First Aid Certified
Overview
20
20
years of professional experience
Work History
Correctional Officer
Coffee Correctional Facility / Core Civic
Nicholls, GA
09.2023 - Current
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Inspected cells and conducted random searches of common areas.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Supervised inmates during day-to-day activities.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Corporal Officer
Ware County Sheriff's Office
Waycross, GA
10.2020 - 10.2022
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Prepares and maintains a variety of standard narrative, summary and operational records, reports, and logs, that includes attendance and statistical information.
- Attended to feeding, housing and physical well-being of inmates.
- Regularly conducted security and sanitation checks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Searched building and grounds, living quarters and work areas for contraband.
- Coordinates admissions, evaluations, program completion, and program termination with staff departments. Maintain and monitors confidentiality of inmates and administrative files.
- Maintains equipment, tools, and supplies as required. Order replacement items in a timely manner via the purchase order system.
- Assists in supervision of inmates within the facility and during program activities.
- Implemented defensive tactics and physical restraints to maintain safety and security of correctional facility.
Correctional Officer /Trainer
Ware State Prison
Waycross, GA
03.2018 - 08.2020
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Arranged for medical and dental care of inmates.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Plans conducts or facilitates workshops, and group activities specific to programs by group discussions, lecturing or demonstrating materials to supplement program curriculum.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
Executive Administrative Assistant
Concerted Services Inc.
Waycross, GA
05.2016 - 11.2017
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Prepared presentations, materials and documentation for use executives in meetings and engagements.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
Front Desk Clerk/Night Auditor
Best Western Hotel
Waycross, GA
01.2016 - 03.2016
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Explained details regarding property to acclimate patrons to resort environment.
- Monitored facility security for guest and personnel safety.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Logged wake-up call requests and set up automatic rings in system.
- Checked requests and room service for accuracy and guests needing assistance.
- Reviewed checklist on daily basis and planned shift accordingly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Kept accounts in balance and ran daily reports to verify totals.
Customer Service Representative
PrimeSouth Bank
Waycross, GA
04.2004 - 03.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
Associate in Electronics Engineering Technology - Electronics
Okefenokee Technical College
Waycross, GA04-2012
Practical Nursing
Okefenokee Technical College
Waycross, GA01-2008
High School Diploma -
Waycross High School
Waycross, GA05.1991
Skills
- Account Management
- Professional Administrative / Operations
- Key holder experience
- Medical terminology knowledge
- Strategic Sales
- Program coordination
- Trained in defensive tactics
- Professional telephone demeanor
- Weapons Training
- Emergency Response
- Facility Security
- Strong Interpersonal Skills
- Staff Management
- Policies and procedures
- Strategic planning
- Travel Coordinator
- 35 WPM typing speed
Additional Information
- Experienced : MS Word, Excel , Powerpoint, Spreadsheet
Timeline
Correctional Officer
Coffee Correctional Facility / Core Civic
09.2023 - Current
Corporal Officer
Ware County Sheriff's Office
10.2020 - 10.2022
Correctional Officer /Trainer
Ware State Prison
03.2018 - 08.2020
Executive Administrative Assistant
Concerted Services Inc.
05.2016 - 11.2017
Front Desk Clerk/Night Auditor
Best Western Hotel
01.2016 - 03.2016
Customer Service Representative
PrimeSouth Bank
04.2004 - 03.2016
Associate in Electronics Engineering Technology - Electronics
Okefenokee Technical College
Practical Nursing
Okefenokee Technical College
High School Diploma -
Waycross High School
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