Victoria Dawson
Crest Hill,IL
Summary
Results-driven licensing specialist with strong expertise in regulatory compliance, contract negotiation, and intellectual property management. Proven track record in enhancing team collaboration and driving successful outcomes. Adaptable to shifting priorities and reliable in delivering high-impact results. Recognized for effective communication, problem-solving skills, and unwavering commitment to excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Claims Licensing Specialist
Amica Mutual Insurance Company
06.2020 - 01.2025
- Managed internal licensing for 2,000+ claim handlers and company adjusters across all states requiring adjuster licenses.
- Monitored and enrolled licensed employees in continuing education programs to maintain compliance.
- Addressed and resolved licensing issues with specific states to ensure uninterrupted operations.
- Key-point of contact for state regulatory departments, licensing inquiries, providing guidance and support to staff.
Sr. Technical Specialist
Amica Mutual Insurance Company
05.2010 - 08.2020
- Provided technical support for the Claims Department, troubleshooting and resolving hardware and software issues.
- Coordinated paperless provider maintenance, ensuring all relevant claim documents properly uploaded and named.
- Reviewed vendor billing and processed payments accurately and in a timely manner.
- Installed, repaired, and maintained computer equipment to support departmental operations.
- Served as a key resource for technical guidance, contributing to smooth day-to-day office functions and claims processing.
Claims Customer Service Representative I-III
Amica Mutual Insurance Company
08.2001 - 04.2010
- Corresponded with first- and third-party claimants, providing clear communication and timely updates.
- Investigated claims, assessed damages, and determined liability levels for all parties involved.
- Recorded and processed new claim losses using Guidewire software, managed cases from initial report through conclusion.
- Collaborated with vendors including third-party adjusters, body shops, and dealerships to coordinate repairs and settlements.
- Resolved customer inquiries regarding policy details and claims processing efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Romeoville High School
Romeoville, ILSILA Associate Certificate - undefined
Securities & Insurance Licensing Association
Zionsville, INSkills
- RegEd and Sircon Licensing platforms
- Customer Service & Communication
- Administrative Support & Office Management
- Microsoft Office Suite (Teams, Word, Excel, Outlook)
- Problem-Solving & Multitasking
- Notary Public
- License management
- Teamwork and collaboration
Certification
SILA Associate Certification
Timeline
Claims Licensing Specialist
Amica Mutual Insurance Company
06.2020 - 01.2025
Sr. Technical Specialist
Amica Mutual Insurance Company
05.2010 - 08.2020
Claims Customer Service Representative I-III
Amica Mutual Insurance Company
08.2001 - 04.2010
SILA Associate Certificate - undefined
Securities & Insurance Licensing Association
High School Diploma -
Romeoville High School