VICTORIA DE LA CRUZ

• Authorization review
• Check member eligibility
• Respond to urgent email requests, member/provider phone calls and messages for referral modifications or provider changes.
• Check (CCS) California Children Services website for open active cases for PEDS
• Prioritized referrals according to urgency and adhered to appropriate referral deadlines.

Served as a key member at a busy family medical practice. Assisted multiple providers in ensuring optimal patient care. Demonstrated proficiency in taking patient vital signs and medical histories as well as performing Injections, assisted providers with basic procedures. Provided efficient customer service by answering patient phone calls and responding to urgent messages. Submitted prior authorizations for medication refills & all other duties assigned

• Arrange in scheduling procedure appointments for hospitals.
• Verify insurance and eligibility for HMO patients
• Submit referrals and prior authorizations
• Assist physician in procedure room while performing colonoscopies and EGD's
• Sterilization of instruments and all other tasks assigned

• Instructed patients with home care exercises to promote patient ROM and overall health.
• Performed massages on patients as instructed for pain relieve.
• Prepare transcutaneous electrical nerve stimulation therapy known as (tens unit) for patients.
• Positioned and secured patients properly into or onto therapy equipment to facilitate smooth and safe treatments.

• Assisted physicians with patient care, including taking vital signs and medical histories.
• Prepared exam rooms for patient visits by stocking supplies, cleaning and organizing equipment.
• Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.