Soledad Serrato
Colorado Springs,CO
Summary
Dedicated healthcare and customer service professional with 7+ years of experience in patient intake, scheduling, and medical assistance. Skilled in managing electronic health records, coordinating multidisciplinary care, and delivering compassionate support to patients and families. Recognized for strong communication, organizational skills, and ability to streamline processes for efficiency.
Overview
11
11
years of professional experience
Work History
Intake Coordinator
Human Touch Home Health Care / Summit Home Health Care
Colorado Springs, CO
11.2023 - Current
- Streamlined patient intake process from initial contact to admission, ensuring accuracy and compliance.
- Collected and verified patient data (medical histories, insurance, personal details).
- Maintained confidential EHRs in line with regulatory standards.
- Served as primary contact for patients and families, providing guidance on services.
- Coordinated with internal teams and referral sources to schedule appointments and procedures.
Technical Support & Customer Service
Comcast
Colorado Springs, CO
12.2019 - 04.2021
- Assisted callers with troubleshooting technical issues across multiple departments.
- Delivered clear solutions, improving customer satisfaction and reducing repeat calls.
Surgery Scheduler
Southern Colorado Clinic
Pueblo, CO
05.2019 - 12.2019
- Scheduled surgical procedures and coordinated with operating facilities for ENT surgeon.
- Verified insurance coverage and obtained pre-authorizations.
- Managed patient check-in/out and processed payments.
- Handled 35+ daily calls for scheduling and patient inquiries.
- Maintained accurate patient files and medical supply inventory.
Medical Assistant
Pueblo Endoscopy & Suites
Pueblo, CO
12.2018 - 05.2019
- Scheduled appointments and monitored patients before and after procedures.
- Reviewed discharge instructions with patients.
- Processed prescriptions and insurance authorizations.
Case Manager
Pueblo Community Health Center
Pueblo, CO
09.2015 - 10.2018
- Oversaw Colonoscopy and Wise Women's Programs, managing 130+ referrals monthly.
- Scheduled procedures, provided preparation instructions, and tracked results.
- Collaborated with healthcare providers to ensure timely delivery of services.
- Updated EMR records, transmitted prescriptions, and maintained physician notes.
- Reduced unnecessary hospital admissions by optimizing program resources.
Medical Assistant
Pueblo Community Health Center
Pueblo, CO
01.2015 - 01.2018
- Assisted physicians with diagnostic testing and procedures (EKGs, phlebotomy, glucose testing).
- Conducted patient interviews, recorded vital signs, and maintained charts.
- Supported front desk operations including scheduling and patient communication.
Education
Cosmetology Program -
Toni & Guy Hairdressing Academy
Colorado Springs07.2022
Skills
- Patient intake & eligibility screening
- Electronic Health Records (EHR) management
- Insurance verification & pre-authorization
- Scheduling & coordination of procedures
- Customer service & communication
- Medical assistance & diagnostic support
- Multidisciplinary collaboration
- Data accuracy & confidentiality compliance
- Patient intake
- EHR management
- Data validation
- Appointment scheduling
- Attention to detail
- Adaptability
- Charting and clinical documentation
Awards
- Best Fantasy Head Award, Toni & Guy Hairdressing Academy
- Best Mythical Creature Award, Toni & Guy Hairdressing Academy
Timeline
Intake Coordinator
Human Touch Home Health Care / Summit Home Health Care
11.2023 - Current
Technical Support & Customer Service
Comcast
12.2019 - 04.2021
Surgery Scheduler
Southern Colorado Clinic
05.2019 - 12.2019
Medical Assistant
Pueblo Endoscopy & Suites
12.2018 - 05.2019
Case Manager
Pueblo Community Health Center
09.2015 - 10.2018
Medical Assistant
Pueblo Community Health Center
01.2015 - 01.2018
Cosmetology Program -
Toni & Guy Hairdressing Academy