Victoria De La Cruz
Brookfield,IL
Summary
Demonstrates exceptional teamwork and customer service abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Paralegal Assistant
Law Office of John F. Shine
Brookfield, IL
01.2023 - Current
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
- Assigned file numbers and recorded case numbers to prepare master client list.
- Contacted clients to schedule appointments and discuss progress of cases.
Barista
Starbucks
Countryside, IL
04.2022 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Front of House Employee
Russells Restaurant
Countryside
07.2020 - 03.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Certificate - Cosmetology
College of DuPage
Glen Ellyn, IL05.2022
Lyons Township High School
La Grange, IL06.2020
Skills
- Confidentiality Compliance
- Document drafting
- Legal writing
- Client Communication
- Document Scanning
- File Organization
- Legal Transcription
- Calendar Management
- Proofreading
- Writing and editing
- Document filing
- Fast Learner
- Client Support
- Appointment Scheduling
- Customer Service
- FLUENT IN SPANISH
- Flexible Schedule
Timeline
Paralegal Assistant
Law Office of John F. Shine
01.2023 - Current
Barista
Starbucks
04.2022 - 06.2024
Front of House Employee
Russells Restaurant
07.2020 - 03.2022
Certificate - Cosmetology
College of DuPage
Lyons Township High School