Victoria Deleon
Bay City,MI
Summary
Dedicated Certified Nursing Assistant skilled in patient care, HIPAA compliance, and safety precautions. Committed to enhancing patient comfort and dignity through effective communication and education.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Certified Nursing Assistant
MyMichigan Health
Saginaw, MI
01.2023 - Current
- Monitored vital signs, reporting changes to nursing staff for timely intervention.
- Collaborated with healthcare team to develop and implement patient care plans.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Educated patients and families on health management and post-discharge instructions.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Trained new staff on best practices in patient care and safety procedures.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Swing Manager
McDonald's
Bay City, MI
12.2021 - 01.2023
- Supervised team operations to ensure efficient service delivery during peak hours.
- Trained new crew members on operational procedures and customer service standards.
- Monitored inventory levels, placed orders, and maintained stock organization.
- Implemented quality control measures to enhance food safety compliance.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
Associate
Walmart
Bay City, MI
12.2020 - 12.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Led cross-functional teams to enhance inventory management processes.
- Developed training materials to improve staff onboarding and retention.
- Streamlined workflow procedures, reducing operational delays and enhancing efficiency.
Hostess/Customer Service Cashier
Grampa Tonys
Bay City, MI
09.2018 - 12.2020
- Coordinated with kitchen staff to ensure timely service during peak hours.
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Implemented process improvements to enhance guest check-in efficiency.
- Trained new host staff on best practices for customer service and operational procedures.
- Maintained cleanliness and organization of the front-of-house area, fostering welcoming atmosphere.
Education
Bachelors of Science In Nursing - Nursing
Davenport University
Midland, MI05-2028
High School Diploma -
Bay City Central High School
Bay City, MI06-2022
Skills
- Direct patient care
- Patient care
- Team collaboration
- Patient support
- Compassionate care
- Basic life support certification
- Safety protocols
- HIPAA compliance
- Reliable team player
- Patient relationship building
- Patient engagement
Certification
- CNA - Certified Nurse Assistant: 0603202223256
- Basic Life Support (BLS) Certification- American Heart Association
Timeline
Certified Nursing Assistant
MyMichigan Health
01.2023 - Current
Certified Swing Manager
McDonald's
12.2021 - 01.2023
Associate
Walmart
12.2020 - 12.2021
Hostess/Customer Service Cashier
Grampa Tonys
09.2018 - 12.2020
Bachelors of Science In Nursing - Nursing
Davenport University
High School Diploma -
Bay City Central High School