Victoria Delgado
San Antonio
Summary
Bilingual Certified Pharmacy Technician, CPR certified, OSHA/HIPAA compliant professional with more than five years of customer service experience. Seeking a position with a successful Pharmacy where to apply packaging and preparing medications skills, following proper safety protocols, prescription reading and interpreting. Possess more than four years of data entry skills, familiar with relevant computer systems and fast typing skills. Committed to enhancing patient care and optimizing pharmacy operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CentroMed
11.2023 - Current
- Worked in a closed setting 340B pharmacy that aims to provide uninsured and underinsured patients with access to necessary medications.
- In addition to processing and filling prescriptions for patients staying at Haven for Hope, Battered women's shelter and a drug rehabilitation center that are under the CentroMed umbrella
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured, and compounded medications following standard procedures.
Housekeeping Team Leader
Maria’s Cleaning Service
01.2021 - 11.2023
- My duties required me to work with peers making sure that the properties are maintained and kept up the cleanliness required
- There were often times where I had to take charge in cleaning properties by myself, I was able to do so in a timely manner while fulfilling all requirements
- Such as making sure everything was disinfected and waste is disposed of properly
Legends Pharmacy Externship
08.2023 - 10.2023
- My duties required me to transcribe prescriptions, verify prescription labels, and fill prescriptions
- Additionally, returned to stock unused blister packs, bulk packaged medications or prescriptions, and compounded creams
- Acquired knowledge of their working system in the pharmacy and changed non-matching NDC numbers including packing and filling hazardous drugs such as for those for cancer patients
Customer Service Representative
Sun Loan Company
09.2018 - 05.2020
- Required to produce prominent quantity and quality work
- Effectively managed high-volume inbound and outbound phone calls in a timely courteous manner, and reviewed and edited loan agreements
- Requested official identification for account information to be able to take loan payments and applications
- Addressed customer inquiries, solved problems and provided product information
- Sun Loan Company also provided me the opportunity to improve my leadership skills
- Able to train and mentor new and current employees because of my customer service and problem solving skills
Business Coordinator
Wyndham Destinations
05.2018 - 09.2018
- Answered phone calls and check in guests within a timely manner
- Assisted guests with gifts promised for attending timeshare presentations
- Responsible for keeping track of tickets and gifts given
- Manually entered data into the computer system and inventory log
- Helped resolve situations with upset guest and performed refunds
- Completed daily activity sheets for daily ticket sales and deposits
Team Member/Customer Service
Long John Silver’s
03.2017 - 06.2017
- Ensured100% satisfaction for all customers
- Greeted and engaged with all guests, accurately accepted all orders and payments
- Made sure all orders were prepared accurately and kept the service area stocked and dining area clean
Education
Certified Pharmacy Technician -
The College of Health Care Professions
San Antonio, TX10.2023
High School Diploma - undefined
Healy Murphy Center
San Antonio, TX06.2017
Skills
- Measure medications and ensure correct tablet count
- Package and label prescription
- Needle and syringe manipulations
- Pharmaceutical mathematics
- Problem-solving skills
- Utilizing PPEs
- Customer service
- Inventory management and tracking
- Anatomy, physiology, pathology, abbreviations and symbols
- Ethics and patient safety
- CPR Certified
- Data Entry
- Technology Savvy
- OSHA and HIPAA compliance
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- First Aid/CPR Instructor Certification – American Heart Association
Languages
Spanish
Limited Working
Timeline
Certified Pharmacy Technician
CentroMed
11.2023 - Current
Legends Pharmacy Externship
08.2023 - 10.2023
Housekeeping Team Leader
Maria’s Cleaning Service
01.2021 - 11.2023
Customer Service Representative
Sun Loan Company
09.2018 - 05.2020
Business Coordinator
Wyndham Destinations
05.2018 - 09.2018
Team Member/Customer Service
Long John Silver’s
03.2017 - 06.2017
High School Diploma - undefined
Healy Murphy Center
Certified Pharmacy Technician -
The College of Health Care Professions
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