Victoria Devine
Kenmore,WA
Summary
Highly motivated woman with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
Work History
Caregiver
Family Resources Home Care
04.2024 - Current
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
- Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice and records and reports changes in resident's eating habits to the supervisor.
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures; documents medication distribution as applicable, leisure activities, incidents, and observations; reports any changes in resident's physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of each resident; and promptly reports all changes to the supervisor
- Assists residents with medication as defined in medication procedure; assists or supervises residents who self-administer medication; follows physician orders and state laws to administer medications to residents who cannot self-administer their medications; and exhibits understanding of and follows medication policies and procedures
- Maintains a clean, safe, and orderly environment for the residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas.
Sales Associate
Cannazone
08.2023 - 03.2024
- Greet customers
- Recommend products to customers
- Cash handling
- Maintain a clean and organized work environment
- Fill online orders
- Manage inventory and label merchandise.
General Contractor on Walipini Greenhouse Project
Conscious Alliance Organization
10.2022 - 08.2023
- Transplanted bulbs and seedlings on a regular basis
- Maintained stock and inventory records on a regular basis
- Updated inventory records on greenhouse computer tracking system
- Assessed soil quality for potting and repotting a variety of plants
- Handled in-person and telephone customer queries in a courteous and accurate fashion
- Applied fertilizer to greenhouse stock on a regular basis
- Assisted other greenhouse staff with a variety of clerical and cleaning tasks as necessary.
Store Manager
Bonfire Cannabis
01.2021 - 09.2022
- Managed staff activities
- Managed store and daily cash deposits
- Thrived in a highly challenging customer service environment
- Managed the scheduling, recruiting, hiring and training of new store employees
- Supervised employees to maintain goals to meet corporate objectives
- Trained and mentored all staff
- Tracked sales performance.
Farm Hand
08.2018 - 12.2020
- Dead leafed annuals and flowering perennials to encourage further flowering and growth
- Handled the bucking of plants and removed limbs once they had been cut down
- Ensured farm activities complied with government regulations
- Transplanted and cut clones
- Fed and watered plants when needed.
Store Manager
Silver Stem Fine Cannabis
06.2016 - 07.2018
- Interviewed job candidates and made staffing decisions
- Increased profits through effective sales training and troubleshooting profit loss areas
- Monitored security and handled incidents in a calm and professional manner
- Counted cash drawers and made bank deposits
- Instructed staff on appropriately handling difficult and complicated sales
- Trained and developed new associates on POS system and key sales tactics
- Communicated with vendors and submitted orders for new inventory.
Assistant Manager
Silver Stem Fine Cannabis
01.2015 - 06.2016
- Immediately addressed problems with customers to promote quick and successful resolution
- Managed the scheduling for store shifts so that there was proper staffing at all times
- Coached the team on effective upselling and cross-selling methods
- Priced merchandise, stocked shelves and took inventory of supplies.
Education
Undergrad in Herbal science -
Bastyr University
Skills
- Respectful and Compassionate
- Time Management
- Teamwork and Collaboration
- Problem-solving skills
- Staff Training and Development
- Operations Management
- Organizational Development
Timeline
Caregiver
Family Resources Home Care
04.2024 - Current
Sales Associate
Cannazone
08.2023 - 03.2024
General Contractor on Walipini Greenhouse Project
Conscious Alliance Organization
10.2022 - 08.2023
Store Manager
Bonfire Cannabis
01.2021 - 09.2022
Farm Hand
08.2018 - 12.2020
Store Manager
Silver Stem Fine Cannabis
06.2016 - 07.2018
Assistant Manager
Silver Stem Fine Cannabis
01.2015 - 06.2016
Undergrad in Herbal science -
Bastyr University
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