Victoria Deymonaz
Peoria,AZ
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, management, and medical office operations. Proven ability to enhance patient satisfaction and streamline office procedures. Strong communication skills and a commitment to providing excellent service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Owner
Sweet Sparkled Cleaning LLC
Peoria, Arizona
03.2023 - Current
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created marketing campaigns to attract new customers.
- Led startup and creation of operational procedures and workflow planning.
- Implemented successful business strategies to increase revenue and target new markets.
- Set pricing structures according to market analytics and emerging trends.
- Ensured compliance with local, state, and federal regulations.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Mitigated business risks by working closely with staff members and assessing performance.
- Ensured compliance with applicable laws and regulations related to business operations.
- Oversaw budgeting and financial management.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
Scheduling/Referral Department
Arizona Eye Specialists
03.2020 - 10.2020
- Manage daily operations in a busy medical office, ensuring efficient patient flow and satisfaction
- Answer and call patients to schedule procedures in a fast past environment
- Handle patient inquiries and complaints, resolving issues in a timely manner
- Verify insurance and referral information
- Update and create patient charts
- Created performance appraisals for employees to assess their performance levels.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Schedule patients between 5 offices and 18 physicians based on their specialties
Assistant Store Manager
Scrubs and Beyond
12.2015 - 03.2020
- Provided exceptional customer service in a retail environment, enhancing customer loyalty
- Assisted in managing inventory and staff schedules to optimize operations
- Developed training materials and conducted training sessions for new employees
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Delegated work to staff, setting priorities and goals.
- Maintained a safe working environment by enforcing safety regulations.
- Provided training to new employees on company policies and procedures.
- Formed and sustained strategic relationships with clients.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Education
High School -
Greenway High School
01.2015
Skills
- Exceptional interpersonal skills
- Ability to handle inquiries
- Ability to resolve issues effectively
- Proficient in managing customer relationships
- Experience in supervising teams
- Training staff in best practices
- Strong organizational skills
- Ability to prioritize tasks
- Ability to manage time efficiently
- Knowledge of budgeting
- Knowledge of scheduling
- Knowledge of resource allocation
- Familiarity with medical terminology
- Knowledge of HIPAA regulations
- Knowledge of patient confidentiality
- Proficient in managing patient records
- Proficient in managing appointments
- Proficient in managing billing processes
- Experience with medical software
- Experience with electronic health records (EHR)
- Marketing tactics
- Consulting
- Project management
- Business administration
- Contract negotiation expertise
- Verbal and written communication
- Accounting expertise
- Profit and loss
- Small business operations
- Sales management
- Business management
- Relationship building
- Hiring and staffing
References
Available upon request.
Timeline
Owner
Sweet Sparkled Cleaning LLC
03.2023 - Current
Scheduling/Referral Department
Arizona Eye Specialists
03.2020 - 10.2020
Assistant Store Manager
Scrubs and Beyond
12.2015 - 03.2020
High School -
Greenway High School