Jenna Brett

• Facilitated, adapted and implemented policies, improvement initiatives training and effectiveness
• Researched target market to discover customer needs and analyze competitor trends.
• Established foundational processes for business operations.
• Organized and attended team meetings Maintained up to date training and education on new and existing information and emerging theories on childcare
• Collaborated closely with and alongside state and county licensing, to receive and maintain qualifications, as well as training and certificates
• Kept meticulous, well organized records
• Developed and maintained strong relationships with my community members and licensing agencies
• Cared for children as well as worked in an administrative level to organize and run the company completely
• Advanced and grew the company over the years.
• Evaluated suppliers to maintain cost controls and improve operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions, addressing problems quickly to prevent long term habits.

• Assisted Management with ISP's, incident reports, IDF's, medical records and any other general management tasks
• Assisted clients with shopping, getting to jobs, and day programs, bathing, feeding and generally being in the home and in society
• Assisted clients to care for themselves, handle money, get and maintain jobs, and any other tasks needed
• Reported and documented maintenance requests and scheduled appropriate services.
• Maintained resident database of personal information, repairs and agreements.
• Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
• Fostered community relationships to improve resident satisfaction through job search and maintenance.
• Kept properties in compliance with local, state, and federal regulations.

• Assisting with ADL's, cooking, light cleaning, transportation, working on physical strength and communication skills
• Was depended on to be on time, reliable and beneficial to Tamara
• Assisted with physical therapy and exercise.

Many references available upon request