Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Diaz

Chandler,AZ

Summary

Self-starting Website Operations Manager. Proficient in creating and optimizing Shopify product pages, enhancing user experience, and driving sales. Skilled in streamlining e-commerce operations, leveraging data analytics, and implementing effective merchandising strategies. Strong collaborator, working with marketing teams on product launches to align digital initiatives with business goals and achieve optimal performance.

Overview

7
7
years of professional experience

Work History

Website Operations Manager

Strolleria LLC
10.2020 - Current
  • Collaborated with marketing and design teams to develop and plan site content, layout, and style.
  • Trained support staff in site implementation, updating and maintenance procedures.
  • Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
  • Managed content distribution to online channels and social media platforms.
  • Utilized analytics and site metrics to determine areas of improvement.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.

Assistant Store Manger

Joie
02.2017 - 10.2020
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

High School Diploma -

Saguaro High School
Scottsdale, AZ
05.2011

Skills

  • Customer Service
  • Product Management
  • Inventory Oversight
  • Vendor coordination
  • A/B Testing
  • Troubleshooting and QA
  • Product Promotion
  • Digital Merchandising
  • PDP Creation
  • Retail Management

Timeline

Website Operations Manager

Strolleria LLC
10.2020 - Current

Assistant Store Manger

Joie
02.2017 - 10.2020

High School Diploma -

Saguaro High School

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Victoria Diaz