Victoria Diaz
Beeville,TX
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Christus Spohn Hospital
Beeville, TX
04.2023 - Current
- Coordinated patient scheduling and managed appointment confirmations to enhance operational efficiency.
- Utilized electronic health record systems to maintain accurate patient data and streamline access processes.
- Educated patients on insurance eligibility and benefits, improving understanding of coverage options.
- Collaborated with clinical staff to ensure seamless patient flow and timely service delivery.
Server
Beeville Diner
Beeville, TX
05.2022 - Current
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Trained and mentored new servers on menu knowledge and best practices.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Server
Chillis
Beeville, Texas
10.2019 - 04.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Bank Teller
IBC Bank
Beeville, Texas
10.2019 - 04.2020
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Turned in excess cash to maintain drawer security.
- Assisted customers with compromised debit cards and issued new credentials.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Certified Trainer and Cashier
McDonald's
Three Rivers, TX
06.2016 - 01.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma -
A.C.Jones
Beeville, Tx06.2018
Skills
- Transactions and Cash Handling
- Insurance verification
- HIPAA compliance
- Patient registration
- Registration and admissions
- Healthcare systems navigation
- Phone and email etiquette
- Multitasking and organization
- Patient check-in
- EMR
- Problem-solving
- Team collaboration
- Insurance billing
- Eligibility determination
- Patient education
- Regulatory compliance
- Data entry
- Patient identity verification
- Customer Service and Rapport
- Cash Drawer Reconciliation
- Recordkeeping and Documentation
Timeline
Patient Access Representative
Christus Spohn Hospital
04.2023 - Current
Server
Beeville Diner
05.2022 - Current
Server
Chillis
10.2019 - 04.2022
Bank Teller
IBC Bank
10.2019 - 04.2020
Certified Trainer and Cashier
McDonald's
06.2016 - 01.2019
High School Diploma -
A.C.Jones