Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Victoria Dos Anjos

New Bedford,MA

Summary

Dynamic leader with proven success at Domino's Pizza, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction, driving organizational transformation, and developing high-performing teams.

Skilled in staff training and development, showcasing a positive attitude and attention to detail. Achieved significant improvements in team agility, performance, and customer relations through effective communication and decision-making. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

4
4
years of professional experience

Work History

Manager

Dominos's Pizza
06.2020 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

B M C Durfee High School
Fall River, MA
06.2021

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Schedule Preparation/Shift Scheduling
  • Reliability
  • Policy Implementation
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Effective Communication
  • Positive Attitude
  • Attention to Detail
  • Staff Training

Languages

Portuguese
Native or Bilingual

Timeline

Manager

Dominos's Pizza
06.2020 - Current

High School Diploma -

B M C Durfee High School

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Victoria Dos Anjos