Victoria Dunn
Merriam,Kansas
Summary
CarMax has allowed me to dive into the business office world. Some of my responsibilities include preparing for a weekly car auction, direct communication with local DMV's, weekly audits, mentoring new hires, cash handling, signing state required documents with customers, customer service, receiving payments via cash, checks, and credit, reconciling store cash drawers, I have also become a certified notary in the state of Kansas.
Overview
9
9
years of professional experience
Work History
Business Office Associate
CarMax
05.2021 - Current
- CarMax has allowed me to dive into the business office world
- Some of my responsibilities include, preparing for a weekly car auction, direct communication with local DMV's, weekly audits, mentoring new hires, cash handling, official document signing, customer service, receiving payments via cash, checks, and credit, reconciling store cash drawers
- Certified notary in the state of Kansas.
Customer Service and Cashier Supervisor
Sam's Club
06.2015 - 05.2021
- Assisting management in supervising associates, communicating goals and providing feedback
- Providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines and customer satisfaction
- Manage hiring, scheduling, promoting, coaching, and evaluating associates.
Cashier
KFC/Taco Bell
07.2014 - 05.2015
- While working at KFC, I held my first job during my last year of high school
- I was able to manage my time and money particularly wisely
- I learned how to use my resources and teammates to complete any task
- Multi-tasking was essential to this job
- I learned to never crack under pressure
- At any given time, I would be responsible for both the drive thru window and the front counter register.
Education
High School Graduate -
Bonner Springs High School
Some college, no degree obtained -
Johnson County Community College
Skills
- Many of my skills and experiences I have gained from my previous employments such as cashier training, handling money, proper customer service and maintaining a clean workspace and environment for customers and staff I have mastered the ability to work comfortably in a fast-paced environment Technology skills include being familiar with Word, Excel, typing 65 words per minute, iPad and computer friendly I have now had over 3 years in customer service experience and hope to continue providing outstanding customer service
Languages
English
Projects
Senior Project 2014-2015, Senior year, During my senior year, students were to complete minimum 15 hours of volunteer work, complete a research paper with a portfolio and present our work to judges. I chose to spend my time volunteering at Hidden Treasures, a non-profit organization for Vaughn-Trent. Many hours were spent researching the importance of donating to local businesses versus nation-wide. Introduction to Social Work, 08/2018 - 12/2018, For one of my credited college courses, "Intro to Social Work", I was required to shadow a mentor in the social work field for a minimum of 20 hours throughout the semester and presenting a summary of our time with our mentor to the class.
Timeline
Business Office Associate
CarMax
05.2021 - Current
Customer Service and Cashier Supervisor
Sam's Club
06.2015 - 05.2021
Cashier
KFC/Taco Bell
07.2014 - 05.2015
High School Graduate -
Bonner Springs High School
Some college, no degree obtained -
Johnson County Community College
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