Victoria Dunne
Scranton,PA
Summary
At Malcolm’s Hair Salon, I spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction, notably through the introduction of advanced training programs and effective inventory management. My leadership not only boosted salon revenue but also fostered a culture of professionalism and ethics among staff, demonstrating my strong decision-making and organizational abilities.
Overview
6
6
years of professional experience
Work History
Hairstylist Manager
Malcolm’s Hair Salon
Dunmore, PA
10.2018 - Current
- Resolved client issues or concerns promptly and professionally, maintaining the salon''s reputation for excellent customer service.
- Streamlined appointment scheduling to maximize daily bookings while minimizing wait times for clients.
- Coordinated continuing education opportunities for hairstylists through workshops, seminars, trade shows, ensuring that they remained up-to-date on current trends and techniques.
- Increased salon revenue by effectively upselling additional services, such as color treatments, deep conditioning, and styling products.
- Managed staff scheduling to maintain adequate coverage during peak business hours without sacrificing quality or efficiency.
- Implemented inventory control measures to reduce waste and ensure the availability of essential supplies for stylists.
- Trained junior hairstylists in advanced cutting techniques, resulting in increased skill levels and customer satisfaction ratings.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for the safety of both clients and staff.
Education
Medical Billing And Coding -
DeVry University
Downers Grove, ILSkills
- Strong decision-making
- Professionalism and Ethics
- Organizational abilities
- Staff Training and Development
Timeline
Hairstylist Manager
Malcolm’s Hair Salon
10.2018 - Current
Medical Billing And Coding -
DeVry University