Summary
Overview
Work History
Education
Skills
Accomplishments
Extra-Curricular Activities
Awards Skills
Certification
Timeline
Generic
Victoria Durham

Victoria Durham

Summary

Professional Summary:

Highly motivated and customer-focused professional with extensive experience in game development and client relations. Adept at creating engaging gaming experiences while ensuring exceptional customer satisfaction. Skilled in bridging the gap between technical development teams and end-users to deliver products that meet both creative and functional expectations. Proficient in utilizing feedback to enhance game features, improve user interface designs, and optimize gameplay mechanics. Demonstrates strong problem-solving abilities, effective communication skills, and a collaborative approach to project management. Passionate about driving innovation in the gaming industry and committed to providing immersive, high-quality experiences for diverse audiences.

Overview

1
1
Certification

Work History

ISE training lead

Apple
  • Collaboration with store leadership team projects to align learning objectives with current business priorities.
  • Develop/ maintain expertise of Apple Retail learning resources.
  • Important part of the Apple Vision Pro launch training with Pros and Experts.
  • Engage/inspire the connection between learning experience and Apple Values and ownership.

Specialist

Apple
  • Presenting a warm welcome to customers while connecting to give the right solutions for Apple's ecosystem.
  • Achieving store goals and objectives and exceeding expectations in role.
  • Assisting in Core to develop new team members skills to prepare for product zone.
  • Actively engaging with team to provide feedback and mentorship to drive results.
  • Support team with customer concerns with tech solutions.

Stage Coordinator, Senior Skin Advisor

Sephora
  • Lead a team of 50+ to ensure customers are approached in a timely manner.
  • Connect with leadership in to recognize opportunities for improvement to give first class service and best practices.
  • Support in inventory concerns and security validation of theft.
  • Consistently aligning new technology with skin care in spa treatments to share with team.
  • Lead a team to maintain safety procedures during spa treatments.
  • Align with reaching store goals and achieving store bonus 3yrs consistently.

Education

GED -

Penn Foster
Scranton, PA
06-2018

Game design Art/Development -

Southern New Hampshire University
New Hampshire, OH
12-2027

Skills

  • Skilled in Procreate usage
  • Skilled in using Clip Studio tools
  • Skilled in graphic design
  • Skill development facilitation
  • Practical technical training
  • Proficient in learning management systems
  • Collaborative workshop leadership
  • New employee orientation
  • Effective team cohesion
  • Coaching and mentoring

Accomplishments

  • Collaborated with team of 24 in the development of onboarding.
  • Resolved product issue through consumer testing.

Extra-Curricular Activities

Cursera Gaming/Art concept design. Cursera Beginner game design. Procreate certificate. Volunteered for Make a Wish, Apple Camp, and Global Citizen. Donated to Bryn Mawr NCU preemie hats, KOP sick children wellness dolls.

Awards Skills

  • Featured on ZBrush summit competition on Youtube and Twitch. 2022, 2023.
  • Procreate illustrator/design, Clip Studio, Photoshop, Affinity Pro and Pages.
  • Self Published three fiction books.
  • Digital tutor Introduction to photoshop.

Certification

procreate certificate in illustration.

Beginner Concept design certification


Timeline

ISE training lead

Apple

Specialist

Apple

Stage Coordinator, Senior Skin Advisor

Sephora

GED -

Penn Foster

Game design Art/Development -

Southern New Hampshire University

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Victoria Durham