Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Extra-Curricular Activities
Portfolio
Awards Skills
Quote
Timeline
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Victoria Durham

Victoria Durham

Bryn Mawr

Summary

Dynamic training professional with extensive experience in developing and implementing innovative training programs that enhance employee engagement and performance. Expertise in utilizing advanced instructional techniques to create impactful learning experiences that promote growth and development. Proven ability to cultivate a collaborative and adaptive learning environment, ensuring alignment with organizational goals while driving measurable results. Committed to fostering a culture of continuous improvement and excellence in workforce training initiatives.

Overview

1
1
Certification

Work History

ISE training lead

Apple
  • Collaboration with store leadership team projects to align learning objectives with current business priorities.
  • Develop/ maintain expertise of Apple Retail learning resources.
  • Important part of the Apple Vision Pro launch training with Pros and Experts.
  • Engage/inspire the connection between learning experience and Apple Values and ownership.

Specialist

Apple
  • Presenting a warm welcome to customers while connecting to give the right solutions for Apple's ecosystem.
  • Achieving store goals and objectives and exceeding expectations in role.
  • Assisting in Core to develop new team members skills to prepare for product zone.
  • Actively engaging with team to provide feedback and mentorship to drive results.
  • Support team with customer concerns with tech solutions.

Volunteer Champion

Apple
04.2025 - 06.2025


  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Education

GED -

Penn Foster
06-2018

Game design Art/Development - Digital Design

Southern New Hampshire University
12-2027

Skills

  • Effective team cohesion
  • Coaching and mentoring
  • New employee orientation
  • Collaborative workshop leadership
  • Proficient in learning management systems
  • Virtual training
  • Employee onboarding

Accomplishments

  • Collaborated with team of 24 in the development of onboarding.
  • Resolved product issue through consumer testing.

Certification

procreate certificate in illustration.

Beginner Concept design certification


Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Participate in local theater productions, enhancing my public speaking and teamwork skills
  • Graphic Design
  • Music
  • Creative Writing
  • Video Gaming
  • Digital Art and Animation
  • Video Game Design

Extra-Curricular Activities

Cursera Gaming/Art concept design. Cursera Beginner game design. Procreate certificate. Volunteered for Make a Wish, Apple Camp, and Global Citizen. Donated to Bryn Mawr NCU preemie hats, KOP sick children wellness dolls.

Portfolio

FEATURED
Featured Picture
The Goth Girl
Featured Picture
the super hero
Featured Picture
The year of the rabbit

Awards Skills

  • Featured on ZBrush summit competition on Youtube and Twitch. 2022, 2023.
  • Procreate illustrator/design, Clip Studio, Photoshop, Affinity Pro and Pages.
  • Self Published three fiction books.
  • Digital tutor Introduction to photoshop.

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Volunteer Champion

Apple
04.2025 - 06.2025

ISE training lead

Apple

Specialist

Apple

GED -

Penn Foster

Game design Art/Development - Digital Design

Southern New Hampshire University