Victoria Escalante
Los Fresnos,TX
Summary
Telecommunications specialist with substantial experience in emergency response and call management. Demonstrates strong skills in communication, problem-solving, and multitasking. Ensures seamless team collaboration and adapts easily to changing situations. Reliable and results-driven, with focus on delivering high-quality service and supporting team goals.
Overview
5
5
years of professional experience
Work History
Telecommunicator
Los Fresnos Police Department
04.2024 - Current
- Operate multi-line telephone system, including transferring calls, placing outbound calls, taking messages, and paging proper personnel.
- Answer 9-1-1 calls and obtain critical information needed to dispatch accurate emergency personnel needed.
- Gather essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
- Enter warrants into state databases as needed for law enforcement purposes.
- Operate NCIC/TCIC database, enter stolen vehicles, missing persons, wanted persons, emergency protection orders.
- Advise personnel about accidents, weather conditions or other hazards.
- Document services performed, operations information, and dispatch details in system.
- Utilized computer aided dispatch software to enter data into the database in order to create incident reports.
- Maintain communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
- Receive and documented emergency calls for service from the public, providing callers with necessary information and assistance.
- Dispatch police officers, fire personnel, and emergency medical service personnel to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
Parking Assistant
UTRGV
01.2024 - 04.2025
- Greeted students in a warm, friendly manner and assisted them with any questions or concerns they had.
- Sold parking permits for the year/semester. Notified students of transportation services available.
- Handled credit card, cash, and student account transactions when needing to pay a citation. Organized information in Excel.
Operations Assistant/ Lead/ Store Manager
Stephanie’s Cheesecakes
11.2021 - 03.2024
- Customer Service
- Cashier
- Baking
- Decorating
- Preparation for the day/next day
- Training
- Coaching
- Inventory
- Delivering
- Assigning tasks for other employees
- Daily cleaning
Cashier
Cavender’s
04.2021 - 09.2021
- Working daily to meet customer satisfaction needs, handling money, providing customer service, reorganizing merchandise, and always keeping my area as well as the store clean.
- Quickly learned the information that was handed to me and learned throughout the day-to-day basis
Education
Bachelor of Science - Liberal Arts Criminal Justice
University of Texas Rio Grande Valley
Brownsville, Tx05.2025
Associate of Arts - Criminal Justice
Texas Southmost College
Brownsville, Tx05.2023
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Los Fresnos High School
Los Fresnos, TX06.2021
Skills
- Customer service
- Communication skills
- Time management
- Leadership
- Adaptability
- Attention to detail
- Conflict management
- Critical thinking
- Decision making
- Integrity
- Problem solving
- Professionalism
- Initiative
- Teamwork
- Communication
- Organization
- Coachable
- Call prioritization
- Inbound customer service
- Public safety awareness
- Microsoft word
- Microsoft excel
Certifications
- Basic Public Safety Telecommunicator License. Date: 1/6/2025- Current
- Basic Life Support (CPR). Date: 8/27/2024- 8/26/2026
- TCIC/TLETS Full Access with CCH Test. Date: 8/5/2024- 8/5/2026
- Certified Telecommunications Training Officer: 5/2025- 5/2027
Languages
Spanish
English
Timeline
Telecommunicator
Los Fresnos Police Department
04.2024 - Current
Parking Assistant
UTRGV
01.2024 - 04.2025
Operations Assistant/ Lead/ Store Manager
Stephanie’s Cheesecakes
11.2021 - 03.2024
Cashier
Cavender’s
04.2021 - 09.2021
Associate of Arts - Criminal Justice
Texas Southmost College
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Los Fresnos High School
Bachelor of Science - Liberal Arts Criminal Justice
University of Texas Rio Grande Valley
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