Victoria Escobar
Rio Grande City,TX
Summary
Customer service specialist with a strong focus on enhancing service delivery. Successfully managed customer inquiries, trained new staff on protocols, and implemented process improvements. Known for effective communication and problem-solving abilities, ensuring high customer satisfaction in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Customer Service Relation Class Room Assistant
Maximus
Pharr, Texas
07.2026 - Current
- Trained new staff on customer service protocols and company policies.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Provided customer service assistance to customers via phone and email.
- Monitored customer feedback to identify trends and areas for improvement.
- Assisted in implementing process improvements to enhance service delivery.
- Facilitated communication between departments to ensure seamless service execution.
- Managed scheduling and logistics for customer service team meetings.
- Developed and maintained customer service documentation and resources.
- Developed standard operating procedures for customer interactions.
Customer Service Representative
Maximus
Pharr, TX
02.2023 - Current
- Achieved high customer satisfaction by addressing problems with knowledgeable and friendly service.
- Resolved customer complaints by delivering excellent service and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided translation support for Spanish-speaking callers during customer service interactions.
- Directed complex inquiries to appropriate staff, ensuring efficient resolution for customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Keep an up-to-date knowledge of systems and programs.
- Participated in on-site meetings and training sessions to enhance skills and knowledge.
- Supported supervisor in organizing and managing birthday celebrations for staff and customers.
Clerk
Starr County Commissioner
02.2016 - 02.2022
- Organized and maintained filing systems for confidential documents.
- Resolved customer inquiries and complaints efficiently, enhancing customer satisfaction.
- Performed data entry tasks to update customer accounts records.
- Compiled customer information into organized databases for easy access.
- Verified accuracy of all paperwork prior to submission for processing.
- Provided administrative support such as scheduling appointments or meetings.
- Monitored and maintained inventory of office supplies and equipment to ensure availability.
- Developed detailed spreadsheets to track financial data and trends.
- Utilized computer software programs to create reports, labels, forms.
- Scanned documents into digital formats ensuring accuracy of content.
- Coordinated multiple projects simultaneously, ensuring timely completion under tight deadlines.
Home Health Assistance Aide
Starr Home Health Agency
Rio Grande City, Texas
01.2011 - 01.2019
- Administered medical care to clients, ensuring their health and well-being.
- Assisted clients with daily living activities and personal care tasks.
- Monitored client health and reported changes to healthcare professionals.
- Documented client progress and maintained accurate care records.
Education
Associate's in Business -
Central Texas College
Bachelor in Nursing - Medical Billing And Coding, Medical Insurance Coding
Texas Southmost College
Brownsville, TXSkills
- Account updates
- Call Management
- Appointment Scheduling
- Data processing
- Data entry
- Staff Training
- Logistics Coordination
- Client management
- Clerical Support
- Critical Thinking
- Call Center Operations
- Spreadsheets
- Administrative Support
- Microsoft Outlook
- Research
- Computer Proficiency
- Reading skills
- Research skills
- Customer Service
- Conflict resolution
- Follow-up
- Positive and professional
- Time management
- Problem solving
- Record keeping
- Effective communication
- Attention to detail
- Adaptability to change
- Active listening
- Critical thinking
- Customer service focus
- Interpersonal proficiency
- Detail-oriented approach
- Efficient work ethic
- Exceptional organization
- Collaboration
Hobbies and Interests
- Running
- Love to decorate
- Traveling
- Cooking
- Digital Art
- Cricut
- Painting
Languages
Spanish
Professional
English
Professional
Affiliations
- Reading
- Fishing
- Make shirts decorate cups
Timeline
Customer Service Relation Class Room Assistant
Maximus
07.2026 - Current
Customer Service Representative
Maximus
02.2023 - Current
Clerk
Starr County Commissioner
02.2016 - 02.2022
Home Health Assistance Aide
Starr Home Health Agency
01.2011 - 01.2019
Associate's in Business -
Central Texas College
Bachelor in Nursing - Medical Billing And Coding, Medical Insurance Coding
Texas Southmost College