Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Escobedo

Houston,TX

Summary

Proven leader with a track record of mentoring and advancing junior staff at Chick-fil-A, I excel in team motivation and complex problem-solving. Skilled in cash handling and staff training, I've significantly enhanced team productivity and customer satisfaction. My approach combines attention to detail with a commitment to fostering professional growth and achieving operational excellence.

Overview

4
4
years of professional experience

Work History

Team Leader

Chick-fil-A
03.2024 - Current
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Cultivated warm relationships with regular customers.
  • Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Barista

Black Rock Coffee Bar
04.2022 - 09.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Crew Leader

Chipotle
02.2022 - 08.2022
  • Trained employees in time management and proper ways to complete job duties.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
  • Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Children's Ministry Coordinator

Second Baptist Church of Houston
03.2021 - 01.2022
  • Recruited and trained volunteers and staff in care of children and facility procedures.
  • Created and maintained safe and nurturing environment for children.
  • Supervised children from ages 3 - 12 years of age
  • Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
  • Offered individual attention for children dealing with learning, emotional or home problems.
  • Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
  • Worked with directors and board members to develop lesson plans and special events for children.
  • Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
  • Identified and recruited potential volunteer workers.
  • Prepared, coordinated and distributed information about yearly schedule of activities and classes.
  • Kept program children safe and secure at all times with proactive monitoring strategies.
  • Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.

Education

No Degree - Nursing

Wharton County Junior College
Sugar Land, TX
05-2024

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Staff training
  • Complex Problem-solving
  • Cash handling
  • Evaluating employee work
  • Giving constructive feedback

Timeline

Team Leader

Chick-fil-A
03.2024 - Current

Barista

Black Rock Coffee Bar
04.2022 - 09.2022

Crew Leader

Chipotle
02.2022 - 08.2022

Children's Ministry Coordinator

Second Baptist Church of Houston
03.2021 - 01.2022

No Degree - Nursing

Wharton County Junior College

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Victoria Escobedo