Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Espinosa

Honolulu

Summary

Results-driven sales and customer experience professional, efficient in adapting quickly, mastering complex concepts, and exceeding performance targets. Skilled at building strong client relationships to drive business growth.

Overview

6
6
years of professional experience

Work History

Bartender and Server

Istanbul Turkish Restaurant
12.2022 - Current
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, setting up for incoming shift, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

NightRider Jewelry
09.2022 - 12.2022
  • Accurately tracked customer orders, identified, and resolved any issues during order fulfillment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.

Cashier

KITH HAWAII
02.2022 - 07.2022
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases and locate items.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Sales Associate

Stussy Honolulu
12.2021 - 02.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Boutique Associate

Aritzia
06.2021 - 02.2022
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Kept work areas neat, clean and free from debris.
  • Managed timely and effective replacement of damaged or missing products.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.

Cashier/Prep Food

Marion Crepes Hawaii
03.2019 - 08.2019
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Bachelor of Applied Science - Digital Marketing

Wayland Baptist University
Plainview, TX
12-2026

Bachelor of Business Administration - Business Administration

University of Hawaii At Manoa
Honolulu, Hawaii

High-School - undefined

Punahou School
Honolulu, Hawaii
05.2019

Skills

  • Client support
  • Sales experience
  • Customer transaction management
  • Sales enhancement
  • Effective complaint management
  • Flexible problem-solving
  • Strong technical skills
  • Teamwork and collaboration

Languages

Japanese - Beginner Level

Timeline

Bartender and Server

Istanbul Turkish Restaurant
12.2022 - Current

Sales Associate

NightRider Jewelry
09.2022 - 12.2022

Cashier

KITH HAWAII
02.2022 - 07.2022

Sales Associate

Stussy Honolulu
12.2021 - 02.2022

Boutique Associate

Aritzia
06.2021 - 02.2022

Cashier/Prep Food

Marion Crepes Hawaii
03.2019 - 08.2019

High-School - undefined

Punahou School

Bachelor of Applied Science - Digital Marketing

Wayland Baptist University

Bachelor of Business Administration - Business Administration

University of Hawaii At Manoa

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