Summary
Education
Overview
Work History
Skills
Timeline
Cashier

Victoria Estrada

El Paso,TX

Summary

Dynamic customer service professional with a proven track record at GC Services, excelling in conflict resolution and cash handling. Recognized for enhancing customer satisfaction through effective communication and attention to detail, consistently achieving high service levels and fostering brand loyalty. Reliable and dedicated, committed to delivering exceptional service experiences.

Education

Basic Studies

Andress High School
El Paso, TX
06.1989

Overview

34
34
years of professional experience

Work History

Cashier

Socorro Independent School District
11.2017 - 08.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Quality Control Inspector

GC Services
06.1991 - 04.2014
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Customer Service Representative

GC Services
03.2014 - 07.2016
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Payment processing
  • Conflict resolution
  • Issue resolution
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Currency counting
  • Daily reporting
  • Drawer balancing
  • Reports and documents
  • Identification checks
  • Payment posting
  • Credit card processing
  • Basic math
  • Credit and cash transactions
  • Scanner operations
  • Receipt handling
  • Honest and dependable

Timeline

Cashier

Socorro Independent School District
11.2017 - 08.2025

Customer Service Representative

GC Services
03.2014 - 07.2016

Quality Control Inspector

GC Services
06.1991 - 04.2014

Basic Studies

Andress High School

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Victoria Estrada