Victoria Ferguson

• Cleaned, maintained and stocked mortuary facilities ensuring they were presentable at all times.
• Assisted with funeral arrangements, including discussing service options and completing paperwork.
• Coordinated transportation needs between cemetery sites, churches and other venues.
• Provided support to families during the visitation and funeral services.
• Removed deceased from place of death and transported to funeral home.
• Addressed all client questions and requests for information relating to funeral services and pricing.

I assisted the veterinarian with anesthesia, medications, treatments, and restraining the animals. I took care of critical care patients and communicated with pet owners regarding their individual pets needs.

• Administered medications prescribed by veterinarians as instructed.
• Observed animals for signs of illness or injury and reported any changes to a veterinarian or supervisor immediately.
• Fed and watered animals according to instructions from veterinarians or pet owners.
• Kept work area clean and organized at all times.
• Maintained inventory of supplies used in providing pet care services.
• Cleaned and sanitized kennels, cages, runs, and aquariums.
• Maintained records of all animal treatments and vaccinations.
• Attended staff meetings to discuss new policies and procedures related to pet care services.
• Provided emotional support to distressed animals while they were being treated or waiting for adoption.
• Restrained animals during examinations or procedures using appropriate techniques.
• Greeted customers and their pets upon arrival at the facility.
• Assisted veterinarians with providing medical care to animals.
• Assessed animals for injury and illness.

• Utilized knowledge base to answer inquiries from customers quickly and effectively.
• Maintained high levels of professionalism while interacting with customers via phone or email.
• Maintained detailed records of customer interactions and transactions for future reference.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Provided accurate information regarding products and services while upselling additional products when appropriate.
• Performed outbound calling campaigns to promote new products or services.
• Maintained strong call control and quickly worked through scripts to address problems.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.

• Cleaned and disinfected cages, kennels, runs, and animal holding areas.
• Communicated effectively with owners regarding their pet's care plans.
• Provided food, water, and bedding for animals in care.
• Monitored animals for signs of stress or discomfort while in the facility.
• Kept work area clean and organized at all times according to company standards.
• Ensured that all safety protocols were followed when handling animals.
• Organized supplies needed for daily operations of the kennel facility.
• Observed animals' behavior to detect signs of illness or injury.
• Sanitized equipment used during grooming processes according to established guidelines.
• Maintained records of animal feedings, medications administered, and other pertinent information.
• Administered medications as directed by veterinarians.
• Performed basic office tasks such as answering phones and scheduling appointments.
• Provided emotional support to pets who experienced separation anxiety from their owners.
• Recorded detailed notes regarding each animal's health conditions.
• Greeted customers and provided information about services offered by the kennel.
• Trained new staff members on proper animal handling techniques.
• Walked dogs on a daily basis to ensure they received exercise.
• Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
• Adhered to animal dietary health guidelines in providing food and water to boarded animals.