VICTORIA FERNANDEZ
AUSTIN,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
10
10
years of professional experience
Work History
Receptionist
True Blue Studio
03.2021 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Lead Toddler Teacher
The Martin House
01.2015 - 03.2018
- Establishing and enforcing the rules for behavior, and procedures for maintaining order
- Organizing and leading the activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Teaching the basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Observing and evaluating the children's performance, behavior, social development, and physical
- Attending to children's basic needs by feeding them, dressing them, and changing their diapers
- Providing a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
- Identifying children showing signs of emotional, developmental, or health-related problems, and discussing them with supervisors, parents or guardians, and child development specialists.
Sales Associate
Buy Buy Baby
08.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Solved customer challenges by offering relevant products and services.
Receptionist
Supercuts
11.2012 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Austin Community College
12.2016
High School Diploma -
James Bowie High School
08.2014
Skills
- Communication
- Attention to detail
- Problem solving
- Multitasker
- Strong time management skills
- Scheduling
- Clerical Support
- Data Entry
- Customer/Client Relations
- Time Management
- Administrative Support
- Office Management
- Technical Support
Timeline
Receptionist
True Blue Studio
03.2021 - 02.2023
Lead Toddler Teacher
The Martin House
01.2015 - 03.2018
Sales Associate
Buy Buy Baby
08.2014 - 03.2015
Receptionist
Supercuts
11.2012 - 08.2014
Austin Community College
High School Diploma -
James Bowie High School
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