Victoria Fess
PPL
Rochester,NY
4
years of professional experience
Detail-oriented individual with experience in high-volume dining environments. Skilled in multitasking and ensuring compliance with safety standards, aiming to elevate customer satisfaction and streamline operations.
Work History
Leaf & Bean Co.
9 Months- Assisted in training new hires, sharing knowledge and best practices for food service operations.
- Demonstrated strong multitasking abilities by managing guest seating, food service coordination, and cleanliness tasks simultaneously.
- Maximized guest satisfaction with timely and efficient food service delivery during events.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Monitored food safety and sanitation standards in food service areas.
- Provided exceptional customer service, resolving issues efficiently and professionally.
- Implemented strategies to improve workflow efficiency during peak hours.
- Monitored cash register operations, ensuring accuracy in transactions and balances.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Contributed to team efficiency by being cross-trained in various roles such as barista, cashier, and food preparer.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared salads, soups and sandwiches for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Caregiver
3 Years 3 Months- Assisted clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ran Errands for client such as grocery shopping, Picking up prescriptions, or anything that the client needed me to do.
Jitters
8 Months- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted customers with menu selections, enhancing their overall experience and fostering loyalty.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Bottle and Can Employee
9 Months- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted other staff members with heavy lifting when needed.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Handled cash register transactions accurately while ensuring proper money handling procedures were followed at all times.
- Counting Bottles and Cans by hand and ensuring that I'm counting the correct amount in my head at all times
Restaurant Hostess
5 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and minimize wait times.
- Trained new host staff on operational procedures and customer service standards.
- Collaborated with kitchen and waitstaff to enhance dining experience for guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
High School Diploma
Skills
Basic Housekeeping
Meal Preparation
Disability Support
Multitasking
Organization Time
Flexible Schedule
Attention to detail
Problem-Solving
Heavy Lifting
Customer Service
Guest Engagement
Effective Multitasking
High-volume dining
Beverage Preparation
Guest Seating Community
Problem Solving
Adaptability
Basic Math
Creativity
Critical thinking
Timeline
Leaf & Bean Co.
Family Owned Business( Owned by Gary, Kamaljeet , & Avtar)
09.2025 - CurrentRead More
Jitters
Family Owned Buisness(Owned by Kelli & Garrett)
12.2024 - 08.2025Read More
Caregiver
PPL
03.2023 - CurrentRead More
Bottle and Can Employee
Flower City Bottle & Can Retrieval Center
08.2022 - 05.2023Read More
Restaurant Hostess
Jims at the Mall
03.2022 - 08.2022Read More
Churchville-Chili Central School District
High School Diploma
Read More