Victoria Fichtner
Woodstock,GA
Summary
Knowledgeable and dedicated service focused professional skilled in customer relations, time management and task prioritization. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success.
Overview
14
14
years of professional experience
Work History
Accounting
Carmax Auto Finance
Kennesaw
10.2023 - Current
- Verified calculations to minimize accounting errors and keep records compliant with standards.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Input financial data and produced reports using Excel.
Server
The Cheesecake Factory
Alpharetta, GA
10.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative / Admin Servicing
Carmax Auto Finance
11.2019 - 01.2022
- Customer Service - Took inbound customer calls and managed customer’s accounts addressing payment concerns, helping them set up their online portal, processed requests for title changes and payoff letters
- Documented call in account notes within 30 seconds of call end to ensure agent availability for next inbound call
- Admin Servicing - Performed a variety of tasks such as reviewing customer contracts and locating any errors within contracts, contacted companies to obtain fees for abandoned or impounded vehicles, worked daily using Excel spreadsheets, contacted and responded to vendors and outside parties through Outlook
- Maintained a check in average of 170 contracts that were reviews for errors and sent for processing or sent to a lead for addressing an error within contracts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Style Consultant
Target
Acworth, GA
11.2017 - 09.2020
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Filled in when needed in different departments helping update sale signage and pull back stock to fill low stock merchandise
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Greeted customers and directed to requested products.
- Followed orders precisely for correct items, sizes and quantities.
Customer Service Advocate
Kohl's Department Store
Acworth, GA
05.2011 - 03.2020
- Answered customers questions and addressed problems and complaints in person and via phone
- Offered exceptional customer service to differentiate and promote our company
- Balanced cash office early morning to ensure all registers were properly closed the night prior and send deposits to the bank
- Processed damaged merchandise for disposal and counted down registers as part of the closing routine
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Server/Waiter
Applebee's
Marietta, GA
02.2015 - 12.2015
- Managed multiple tables and guest interactions
- Maintained a professional attitude in high-pressure situations
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Stayed up-to-date on menu changes to help customers make food choices.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Front Desk Receptionist/Housekeeping
Fairfield Inn and Suites Marriott
Austintown, OH
02.2013 - 10.2013
- Issued room keys and directions to our guests rooms
- Assisted guests with any special requests during their visits
- Recorded guest comments or complaints, referring customers to managers as necessary
- Contacted housekeeping or maintenance staff when guests reported problems
- Set up breakfast bar and attended to guests when needed
- Helped with housekeeping and cleaning of common areas as needed
Hostess/Busser/Server
Bob Evans
09.2010 - 02.2011
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
- Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
- Performed serving, cleaning, and stocking duties in establishments
- Responded to resident or guest complaints regarding food or service.
Education
Associate of Applied Science - Human Services
Kent State University
Kent, OHBBA - Business Management
Kent State University
Kent, OH2015
Skills
- Microsoft Word, Microsoft Office, PowerPoint, and Excel; Exceptional typing skills 45 wpm
- Research and email applications; Data management
- Restaurant Experience
- Account Management
- Cash Handling
- Serving Experience
- Administrative Experience
- Microsoft Outlook
- Cleaning Experience
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
Timeline
Accounting
Carmax Auto Finance
10.2023 - Current
Server
The Cheesecake Factory
10.2023 - Current
Customer Service Representative / Admin Servicing
Carmax Auto Finance
11.2019 - 01.2022
Style Consultant
Target
11.2017 - 09.2020
Server/Waiter
Applebee's
02.2015 - 12.2015
Front Desk Receptionist/Housekeeping
Fairfield Inn and Suites Marriott
02.2013 - 10.2013
Customer Service Advocate
Kohl's Department Store
05.2011 - 03.2020
Hostess/Busser/Server
Bob Evans
09.2010 - 02.2011
Associate of Applied Science - Human Services
Kent State University
BBA - Business Management
Kent State University