Victoria Figueroa

• Provide potential customers with facility related information via outside sales calls, conversations, education, and follow-up
• This should result in meeting or exceeding maximum census for the facility by increasing inquiries and increasing our referral base
• To grow a new base of business while retaining existing business
• To look for niche marketing opportunities that are not being met in the community
• Make sales calls outside the facility to medical professionals, senior organizations, appropriate special interest groups, hospital staff, and other community contacts
• Develop and maintain relationships to advise them of bed availability and services, efficiently meeting the daily needs of the community at large
• Intake information from referral sources and client/patients in a professional, knowledgeable, and courteous manner
• Maintain a close working relationship with the DON, Facility Controller, and Administrator to assure appropriate and efficient decisions about prospective admissions
• In conjunction with the Administrator, train and coordinate appropriate in-house staff to serve as main source and back-up for inquiries, tours, admissions, and admissions paperwork
• Maintain a working knowledge of federal and state regulations and reimbursement (Medicare and Medicaid)
• Have a strong working knowledge of managed care referral process
• Monitor inquiry, admission and census trends as part of a CQI
• Prepare the Monthly Inquiry Summary Report, a daily inquiry log, daily voice mail reports, and other reports as required; monitor all active and inactive inquiries as well as resident discharges
• Complete and submit sales tracking reports to the Regional Business Development Consultant, VP of Business Development and Administrator in a timely manner
• Maintain a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues; communicate this information with facility staff and community contacts
• Assist in development of facility materials like brochures, press releases, and advertisements that describe the facility's services
• Enhanced patient experience by providing compassionate assistance throughout the admissions process.
• Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
• Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
• Expedited emergency room admissions through rapid assessment of incoming patients'' needs and prioritizing accordingly.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Followed up on delinquent tenants and coordinated collection procedures.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state, and federal regulations.
• Communicated effectively with owners, residents, and on-site associates.

• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
• Maximized rental income while minimizing expenses through effective planning and control.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Collected rent and tracked resident payments and information in computer system.
• Responded to requests and scheduled appointments for property showings.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Verified tenant incomes and other information before accepting lease applications.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Distributed and followed up on tenant renewal notices.
• Greeted clients, showed apartments, and prepared leases.

1. Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.

2. May schedule patient appointments and enter required information in the computer system in an accurate and timely manner.

3. Explains all required forms to the patient or guarantor and obtains the necessary signatures.

4. Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.

5. Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.

6. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.

7. Posts payments in the computer system and generates the appropriate patient receipts.

8. Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.

9. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.

10. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

11. Performs other duties as assigned

• Assist customers with various types of insurance needs such as new policies, editing existing policies, taking payments, renewing and reinstating policies, and answering all questions.
• Inspect vehicles, examining general condition, age, and other characteristics, to decide if it is an acceptable insurance risk.
• Seek out new clients, generate lists of prospective clients, and develop clientele by networking and marketing. You and your office manager will develop marketing strategies to attract new customers.
• Perform administrative tasks, as well as handling policy renewals and contacting underwriting to complete policies.
• Assist with daily housekeeping routines for COVID safety.
• Other duties as assigned.

• Calculate premiums and establish payment methods
• Report the progress of initiatives to stakeholders
• Maintain bookkeeping systems, databases, and records
• Monitor insurance claims
• Meet customers’ expectation to ensure satisfaction of insurance coverage
• Continuously educate yourself on the industry and learn about new products and services
• Fulfill all policy requirements
• Help clients settle any claims on their insurance
• Customize insurance programs to suit individual customer needs
• Ensure that policy requirements are fulfilled, including completion of the appropriate forms
• Inspect property in order to examine its overall condition and decide its insurance risk
• Make sure all paperwork is filled out and filed to put insurance policies in place
• Assist customers in properly completing insurance applications in order to act as an intermediary between the customer and the insurance company

• Cold calling; making multiple outbound calls to potential clients
• Understanding client needs and offering solutions and support
• Researching potential leads from business directories, web searches, or digital resources
• Creating and maintaining a list/database of prospect clients
• Presenting and delivering information to potential clients
• Answering potential client questions and follow-up call questions
• Working with sales team when closing sale
• Tracking weekly, monthly, and quarterly performance and sales metrics
• Maintaining database (PowerPoint, word, Excel, etc.) of prospective client information
• Closing sales and working with client through closing process

• Perform check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

• Plan and oversee camper activities
• Guide and teach a range of outdoor activities (hiking, swimming, boating, etc.)
• Ensure camper safety and monitor their activities
• Set up and ensure recreation equipment is secure and stored properly
• Supervise campers during meals
• Instruct campers in daily routines and cleanup tasks
• Follow safety and emergency procedures and guidelines
• Work one-on-one with campers
• Instruct and organize camper projects (arts and crafts, dramatics, etc.)
• May perform administrative tasks (filing, record keeping, etc.) as needed