Victoria Fitzgerald
Hagerstown,MD
Summary
Self-motivated individual that can work alone, as a team player or leader, in high stress, fast pace environments. Possess communication skills that enables ability to work well with peers or directly with clients to address questions or resolve issues. Commended by all past employers for having a strong work ethic and commitment to the business being represented. Enjoy the challenge of learning new things and open for any opportunity to expand knowledge base.
Overview
20
20
years of professional experience
Work History
CNA/GNA
Martinsburg VA Medical Center
12.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Obtain and document patients vitals. Recognize and report abnormal values to RN.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships.
- Documented patient information and care activities in electronic health record.
- Move, lift, transfer and transport patient's as necessary using proper equipment and techniques.
- Observe changes in patient condition and report signs and symptoms to nurse.
- Perform glucose test and take appropriate action for critical readings.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
CNA/GNA
Meritus Medical Center
09.2013 - 07.2023
- Maryland Certified Nursing Assistant with ten years of experience in healthcare setting both in Rehabilitation and ICU.
- Observant and reliable with great bedside manner and excellent time management skills while answering call lights, assisting in ambulance, assisting with meals or ADL's.
- In-depth knowledge of medical terminology and HIPPA regulations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Recognized early warning signs of potential health issues among residents and promptly alerted nursing staff for further assessment or intervention as necessary.
- Collaborated with nursing staff to develop individualized care plans, addressing each patient''s specific needs.
Customer Service Representative
First Data
01.2006 - 09.2011
- Answer inbound telephone calls from business owners using credit card services to assist with accessing websites, reconciling statements, making account updates, addressing terminal issues, fee inquiries and answering general account information.
- Handle calls in proficient manner always exceeding call handle time and compliance requirements set by industry standards while maintaining excellent customer service.
- Utilized as lead representative assisting with new hire training and mentoring peers sharing business knowledge and acting in supervisory position to assist other agents with questions and or handling escalated supervisor calls.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
High School - General
Clear Spring High School
Clear Spring, MD06.1979
Certification A00115854 (120 Hours) - Certified Nursing Program
Hagerstown Community College
Hagerstown, MD05.2011
High School - General
Clear Spring High School
Clear Spring, MD06.1979
Skills
- Teamwork and Collaboration
- Active Listening
- Flexible and Adaptable
- Decision-Making
- Self-Motivated
- Organization and Time Management
- First Aid/CPR
- Attention to Detail
- Analytical and Critical Thinking
- Vital signs monitoring
- Dressing assistance
- Compassion and empathy
Military Service
Active Duty Army 1980-1984 Honorable Discharge
Timeline
CNA/GNA
Martinsburg VA Medical Center
12.2023 - Current
CNA/GNA
Meritus Medical Center
09.2013 - 07.2023
Customer Service Representative
First Data
01.2006 - 09.2011
Certification A00115854 (120 Hours) - Certified Nursing Program
Hagerstown Community College
High School - General
Clear Spring High School
High School - General
Clear Spring High School