Victoria Fletcher
Hollywood,MD
Summary
Driven professional with a proven track record at SMART Local Union 100 Sheet Metal Workers, excelling in customer service and office administration. Mastered data entry and file organization, significantly enhancing document retrieval efficiency. Demonstrated exceptional interpersonal skills, fostering strong relationships and improving client satisfaction. Successful experience in fast-paced office settings as well as, a hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
SMART Local 100 Sheet Metal Workers
2024.01 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Personal Care Assistant
Step By Step In Home Care
2023.07 - 2023.12
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Adapted quickly to new client situations, building rapport through active listening skills and empathetic approach towards individual needs.
- Improved client comfort by providing exceptional personal care and maintaining clean, safe environment
Waitress
The Charleston Senior Community
2023.02 - 2023.07
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive experience.
- Remained calm and poised when dealing with difficult elderly.
- Learned residents diets.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean for about 150 residents.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Restaurant Hostess
The Front Porch In Leonardtown
2022.02 - 2023.01
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School Diploma -
Chopticon High School
Morganza, MD06.2023
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- File Organization
- Dedicated Team Player
- Scheduling and calendar management
- Professional and mature
- Mail handling
- Prioritization
- Tech-Savvy
- Social media knowledge
- Payroll and budgeting
- Hospitality service expertise
- Reliable and Responsible
- Adaptable and Flexible
Skiing
Aside from working, skiing would be what I spend the rest of my life fulfilling.
Timeline
Administrative Assistant
SMART Local 100 Sheet Metal Workers
2024.01 - Current
Personal Care Assistant
Step By Step In Home Care
2023.07 - 2023.12
Waitress
The Charleston Senior Community
2023.02 - 2023.07
Restaurant Hostess
The Front Porch In Leonardtown
2022.02 - 2023.01
High School Diploma -
Chopticon High School
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