Victoria Flores
Phoenix,AZ
Summary
Efficient Certified Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
CenterWell South Mountain
02.2023 - Current
- Assisted healthcare providers with patient intake and documentation processes.
- Maintained cleanliness and organization of examination rooms and medical equipment.
- Scheduled patient appointments and coordinated follow-up visits effectively.
- Supported clinical staff by preparing instruments and assisting during procedures.
- Educated patients on treatment plans, medications, and preventive care practices.
- Monitored inventory of medical supplies and placed orders as needed for stock replenishment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Mountain Park Health Center
06.2022 - 02.2023
- Collected vital signs and recorded patient information accurately in electronic health records (EHR).
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Assisted healthcare providers with patient intake and documentation processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Customer Care Representative
Ross Dress for Less
04.2021 - 06.2022
- Resolved customer inquiries regarding product availability and store policies.
- Assisted in processing returns and exchanges to enhance customer satisfaction.
- Collaborated with team members to maintain accurate inventory records.
- Trained new staff on customer service protocols and operational procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
Family Dollar
05.2020 - 04.2021
- Assisted customers with inquiries, providing accurate product information and solutions.
- Resolved customer complaints efficiently, ensuring high satisfaction and retention rates.
- Processed transactions swiftly, maintaining accuracy in cash handling and inventory management.
- Collaborated with team members to streamline communication and improve service response times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Cashier
Carniceria El Rancho Grande
01.2019 - 04.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted in training new staff on operational procedures and customer service standards.
- Fostered positive customer relationships, resulting in repeat business and loyalty.
- Monitored inventory levels to support product availability for customers.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
Medical Assistant Certificate -
Pima Medical Institute
Mesa, AZHigh School Diploma -
AAEC, High School
PhoenixAssociate of Arts -
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- Patient-focused care
- Phlebotomy
- Reliable team player
- Specimens collection and processing
- Inventory and supply management
- Basic life support
- Injection administration
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS - Basic life support
- CPR - Cardiopulmonary resuscitation certification
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
CenterWell South Mountain
02.2023 - Current
Medical Assistant
Mountain Park Health Center
06.2022 - 02.2023
Customer Care Representative
Ross Dress for Less
04.2021 - 06.2022
Customer Service Representative
Family Dollar
05.2020 - 04.2021
Customer Service Cashier
Carniceria El Rancho Grande
01.2019 - 04.2020
Medical Assistant Certificate -
Pima Medical Institute
High School Diploma -
AAEC, High School
Associate of Arts -
Maricopa Community Colleges, South Mountain Community College