Victoria Frederick
DBQ
Summary
Dependable professional with excellent communication skills, adept in problem-solving and collaboration. Committed to enhancing team performance and driving continuous improvement across multiple projects.
Overview
16
16
years of professional experience
Work History
Road Assist II
Hirschbach Motor Lines
Dubuque, IA
02.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Art Creator
Georgia-Pacific
Dubuque, IA
06.2017 - 02.2019
- Developed innovative content strategies to enhance brand visibility and engagement.
- Collaborated with cross-functional teams to execute marketing campaigns effectively.
- Analyzed audience insights to optimize content delivery and performance metrics.
- Mentored junior creators, fostering skill development and creative collaboration.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality material.
- Conducted market research to identify emerging trends and inform content direction.
- Utilized digital tools for project management, streamlining workflow efficiency across teams.
- Facilitated clear communication between design team members, ensuring project goals were met on time and within budget constraints.
- Demonstrated exceptional attention to detail and problem-solving abilities in the face of complex design challenges, resulting in high-quality outcomes.
- Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands.
- Increased brand awareness through the creation of eye-catching promotional materials for events, trade shows, and industry conferences.
- Contributed to the successful completion of client projects by providing valuable input during brainstorming sessions and concept development stages.
- Streamlined project workflow for increased efficiency and productivity by implementing effective organizational systems.
Fleet Coordinator
Alliant Energy
Dubuque, IA
03.2012 - 05.2017
- Coordinated fleet schedules to ensure timely delivery of services.
- Managed vehicle maintenance records and scheduled routine inspections.
- Streamlined inventory management processes for fleet parts and supplies.
- Developed training materials for new fleet personnel, enhancing onboarding efficiency.
- Implemented safety protocols resulting in improved compliance across fleet operations.
- Collaborated with cross-functional teams to improve overall fleet performance metrics.
- Led initiatives to upgrade tracking systems, increasing visibility into fleet operations.
- Conducted thorough analyses of historical fleet data, identifying opportunities for process improvements and cost savings based on trends in vehicle usage or maintenance requirements.
- Coordinated insurance claims management, minimizing costs associated with accidents or other incidents involving company vehicles.
- Improved fleet efficiency by implementing preventive maintenance schedules and coordinating timely repairs.
- Boosted fleet utilization rates by continuously monitoring vehicle performance, availability, and need for replacement or repair.
- Organized routine maintenance tasks to ensure all vehicles remained in optimal working condition throughout their service life.
- Championed sustainability initiatives within the organization by researching alternative fuel options or environmentally friendly technologies applicable to the existing fleet infrastructure.
- Reduced vehicle downtime by establishing relationships with reliable repair vendors and negotiating service agreements.
- Ensured compliance with safety regulations by conducting regular inspections and addressing issues promptly.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
- Enforced team adherence to safety regulations and protocols.
Service Manager
Runde Auto Group INC
Manchester, CT
06.2010 - 04.2012
- Oversaw daily operations to enhance customer satisfaction and service efficiency.
- Mentored team members, fostering skill development and operational excellence.
- Streamlined service processes, improving response times and reducing customer wait periods.
- Implemented training programs for staff on best practices in customer engagement.
- Developed strategic plans aligning departmental goals with overall organizational objectives.
- Managed vendor relationships, ensuring quality parts supply and timely service execution.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Business Administration And Management
Clarke University
Dubuque, IA05-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Decision-making
Timeline
Road Assist II
Hirschbach Motor Lines
02.2019 - Current
Art Creator
Georgia-Pacific
06.2017 - 02.2019
Fleet Coordinator
Alliant Energy
03.2012 - 05.2017
Service Manager
Runde Auto Group INC
06.2010 - 04.2012
Bachelor of Science - Business Administration And Management
Clarke University