April N. Davidson
Lancaster,TX
Summary
Dynamic and dedicated Customer Service Representative with over a decade of experience in fast-paced environments, adept at managing multiple projects while delivering exemplary service. Known for exceeding targets and driving success through strategic thinking and hands-on solutions that enhance organizational performance. Proactive team player with strong organizational skills, effective at prioritizing tasks, meeting deadlines, and swiftly adapting to new challenges. Committed to leveraging exceptional communication and problem-solving abilities to optimize processes, support team objectives, and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Accounting Assist II
American Honda Finance
Irving, TX
04.2022 - 12.2025
- Reviewed both direct and indirect credit history disputes submitted by CFPB and customers.
- Verified and updated customer credit history when needed.
- Notified all three credit bureaus of our findings.
- Mentored new hires in eOSCAR and shared techniques and reporting standards for consistency.
- Enhanced team collaboration by providing clear communication of complex findings through monthly team meetings.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Accounting Assist II
RemX Staffing
Dallas, TX
09.2021 - 04.2022
- Reviewed both direct and indirect credit history disputes submitted by CFPB and customers.
- Verified and updated customer credit history when needed.
- Notified all three credit bureaus of our findings.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Reduced errors in data entry, instituting rigorous quality control checks.
Insurance Service Representative
Travelers
Richardson, TX
04.2020 - 07.2021
- Provided primary customer support to internal and external customers.
- Documented customer contact to maintain record of customer interactions and elevate quality of service.
- Processed customer premium payments to simplify customer payment process.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Sr. Customer Resolution Specialist
Walmart eCommerce
Ft. Worth, TX
06.2016 - 03.2020
- Inbound/outbound call center for Walmart.com
- Answer escalated calls.
- Provide customers with order status.
- Issue refunds and/or replacements for customers.
- Worked on DSAT Team.
- Nesting Lead for Salt Lake City training class.
- Nesting Lead for Wave 44 training class.
- Nesting Lead for Omaha training class.
Customer Care Coordinator III/Case Manager
Stericycle Resolution
Irving, TX
01.2015 - 11.2015
- Case review for high priority warranty related vehicle repairs.
- Provided customers with case status.
- Replaced customer's vehicle if necessary.
Customer Care Coordinator III/Case Manager
Impartial Services Group Resolution
Irving, TX
10.2014 - 12.2014
- Inbound/outbound calls for Chrysler customers.
- Case review for high priority warranty related vehicle repairs.
- Provided customers with case status Replaced customer's vehicle if necessary.
Prior Authorization Specialist
CVS Health
Richardson, TX
01.2014 - 09.2014
- Worked in an Inbound Call Center.
- Managed approximately 40 incoming calls a day from providers and customers.
- Processed authorizations for Specialty medications.
- Provided authorization and appeal status to customers and physicians.
- Assisted with claim rejections.
Prior Authorization Specialist
Medix Staffing
Irving, TX
12.2012 - 01.2014
- Case Review Unit for CVS Health Specialty Prior Authorizations.
- Worked in Inbound Call Center.
- Processed authorizations for Specialty medications.
- Provide authorization and appeal status to customers and Physicians.
- Assist with claim rejections.
Provider Claims Resolution Specialist
United Healthcare
Richardson, TX
11.2007 - 06.2010
- Processed and denied claims.
- Called providers to provide claim status.
- Checked benefits and eligibility.
Education
No Degree - Accounting And Finance
Dallas College
Dallas, Texas, TX05-2027
Skills
- Quick learner
- Consistently reliable
- Meticulous attention to detail
- Flexible and adaptable
- Organization and time management
- Calm under pressure
- Computer skills
- Excellent communication
- Friendly, positive attitude
Timeline
Accounting Assist II
American Honda Finance
04.2022 - 12.2025
Accounting Assist II
RemX Staffing
09.2021 - 04.2022
Insurance Service Representative
Travelers
04.2020 - 07.2021
Sr. Customer Resolution Specialist
Walmart eCommerce
06.2016 - 03.2020
Customer Care Coordinator III/Case Manager
Stericycle Resolution
01.2015 - 11.2015
Customer Care Coordinator III/Case Manager
Impartial Services Group Resolution
10.2014 - 12.2014
Prior Authorization Specialist
CVS Health
01.2014 - 09.2014
Prior Authorization Specialist
Medix Staffing
12.2012 - 01.2014
Provider Claims Resolution Specialist
United Healthcare
11.2007 - 06.2010
No Degree - Accounting And Finance
Dallas College