Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

MJ Taylor

Kansas City,MO

Summary

Highly motivated and adaptable professional with a proven track record in training, sales, and operational management. Renowned for exceptional interpersonal skills and a strong work ethic, excelling in both independent and collaborative environments. Eager to embrace new challenges and swiftly master new skills. As an experienced training leader, adept at evaluating training needs and optimizing program operations to achieve impactful results.

Overview

5
5
years of professional experience

Work History

Assist Operations Manager

Alclear LLC
Kansas City, MO
03.2024 - Current
  • Develop and implement training programs
  • Drive sales initiatives and manage high-volume traffic
  • Ensure security and deliver exceptional customer service.

Sales Ambassador

Alclear LLC
Kansas City, MO
02.2023 - 03.2024
  • Provided efficient service with a focus on security and member care
  • Resolved member complaints quickly and professionally
  • Fostered a learning environment by offering constructive criticism.

In-Store Shopper

Whole Foods Market Inc
Kansas City, MO
11.2021 - 12.2022
  • Assisted shoppers in improving their shopping efficiency
  • Supported Prime Now customer orders, preparing them for delivery or pickup.

Cashier/Server

Spin! Pizza
Kansas City, MO
06.2020 - 04.2021
  • Managed customer orders and maintained efficient customer flow
  • Assisted servers during peak times to maintain efficiency.

Front Desk Attendant

Survive KC
Kansas City, MO
07.2019 - 03.2020
  • Handled customer traffic, bookings, and check-ins
  • Trained staff members on various positions
  • Managed communication between guests and staff to ensure quality service.

Education

HIGH SCHOOL DIPLOMA -

Lincoln College Prep. Academy
06.2021

Skills

  • Customer Service
  • Training & Development
  • Leadership
  • Analytical Skills
  • Employee Orientation
  • Teaching
  • Communication
  • Mentoring
  • Results-oriented
  • Quick Learner
  • Self-motivated
  • Multitasking
  • Product and Service Knowledge
  • Staff Training

Projects

Mentor Training Program, Alclear LLC, Kansas City, 

12/2023 - Present 

  • Recruited and trained 15 mentors from various departments.
  • Matched 30 new employees with mentors, resulting in increased engagement and satisfaction.
  • Achieved a 20% improvement in new employee performance and a 35% increase in job satisfaction.

Founder of High School Mentorship Program, Lincoln College Preparatory Academy, Kansas City, MO

09/2020 - 05/2022 

  • Organized and facilitated meetings and planning sessions.
  • Developed policies, procedures, and organizational goals.
  • Represented the program at school and student-led meetings.

Timeline

Assist Operations Manager

Alclear LLC
03.2024 - Current

Sales Ambassador

Alclear LLC
02.2023 - 03.2024

In-Store Shopper

Whole Foods Market Inc
11.2021 - 12.2022

Cashier/Server

Spin! Pizza
06.2020 - 04.2021

Front Desk Attendant

Survive KC
07.2019 - 03.2020

HIGH SCHOOL DIPLOMA -

Lincoln College Prep. Academy
MJ Taylor