Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Victoria Freeman

Victoria Freeman

Jacksonville,FL

Summary

Motivated and adaptable professional with 7+ years of experience in tech support, quality assurance, and customer service. Passionate about problem-solving and delivering outstanding service, whether through software, handling customer inquiries, or streamlining processes. Thrive in fast-paced environments and love learning new systems and tools to improve both team performance and user experience. Eager to bring energy, reliability, and a can-do attitude to a growing company where I can continue to build my skills and make a real impact.

Overview

8
8
years of professional experience

Work History

Recovery and Quality Specialist

IKEA
08.2022 - 05.2025
  • Handling and administration of returned and transferred products with the objective of minimizing loss and maximizing company profit.
  • Responsible for minimizing the financial loss of damaged products.
  • Responsible for repacking damaged product packaging, to be sent back to stock for company profit.
  • Handle quality claims of quality issues.
  • Responsible for selling As-Is items and serving customers in As-Is shop.

Customer Service Rep(CSR)

MMC Group
06.2020 - 07.2022
  • Managed high volume inbound and outbound calls.
  • Documented and updated records on company provided software.
  • Provided requested information.
  • Scheduled and pre registered qualified consumers.
  • Search public databases for information for consumers.

IT QA Analyst

SouthEastern Grocers
01.2017 - 06.2020
  • Performed information technology formal test case execution, defect verification and regression analysis.
  • Assure compliance with PMO standards and procedures.
  • Conduct test assigned and report results including pass/failed status, total test execution time, and all defects detected.

Education

HighSchool Diploma - undefined

James B. Dudley
Greensboro, NC

Skills

  • Customer Service
  • QA Experience
  • Customer Service Representative Experience

Timeline

Recovery and Quality Specialist

IKEA
08.2022 - 05.2025

Customer Service Rep(CSR)

MMC Group
06.2020 - 07.2022

IT QA Analyst

SouthEastern Grocers
01.2017 - 06.2020

HighSchool Diploma - undefined

James B. Dudley
Victoria Freeman