Victoria Gabriel
Customer Service Representative
Lehigh Acres,FL
Summary
Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
File Clerk
Alpha Medicine And Rehab
Cape Coral, FL
02.2022 - 05.2023
- Examined, categorized, and sorted incoming documents.
- Maintained physical and computer-based filing systems.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Customer Service Representative
Working Solutions
Fort Myers, FL
08.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customers, thoroughly explaining details
- Offered advice and assistance to customers, paying attention to special needs or wants
- Collected and analyzed customer information to prepare product or service reports
- Answered customer telephone calls promptly to avoid on-hold wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Vizion Marketing
Miami, FL
11.2018 - 08.2020
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Provided ongoing guest service
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Delivered prompt service to prioritize customer needs
- Met customer call guidelines for service levels, handle time and productivity
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Responded proactively and positively to rapid change
- Effective liaison between customers and internal departments
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Bakery Associate
Walmart
Miami, FL
04.2016 - 10.2018
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales
- Decorated and merchandised quality bakery goods to build business reputation and revenue base
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Listened to customer needs and desires to identify and recommend optimal products
- Stocked merchandise, clearly labeling items and arranging according to size or color
- Developed strong rapport with customers and created positive impression of business.
Call Center Representative
Thoroughbred Research Group
North Fort Myers, FL
08.2013 - 02.2016
- Using a customer focused needs-based review process to educate customers about their claim.Providing prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.Engaging in active listening with callers, confirm or clarify information and manage the call according to training.Accurately enter customer and claim information into system database.Maintain a strong work ethic with a total commitment to success each and every day
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Attended telephone skills and program information training sessions to boost aptitude
- Resolved concerns with products or services to help with retention and drive sales
- Approved and terminated customer contracts upon request
- Educated customers on company systems, form completion and access to services
- Responded to customer calls and emails to answer questions about products and services
- Boosted customer service satisfaction ratings through consistent quality control.
Education
High school diploma -
American Worldwide Academy
Miami, FLCertified Nursing Articulated Program - Nursing
Cape Coral Technical College
Cape Coral, FL 03.2023 - 05.2023
Skills
Complaint resolutionCreative problem solvingRetail store supportMulti-line phone talentReceiving supportCustomer serviceCommunication skills
Financial records
General office functions
Microsoft Excel expertise
File/records maintenance
Recording vital signs
Observing responses
Dementia and Alzheimer's knowledge
EMR / EHR
Certification
CNA - Certified Nurse Assistant
Timeline
CNA - Certified Nurse Assistant
05-2023
Certified Nursing Articulated Program - Nursing
Cape Coral Technical College
03.2023 - 05.2023
File Clerk
Alpha Medicine And Rehab
02.2022 - 05.2023
Customer Service Representative
Working Solutions
08.2020 - 01.2022
Customer Service Representative
Vizion Marketing
11.2018 - 08.2020
Bakery Associate
Walmart
04.2016 - 10.2018
Call Center Representative
Thoroughbred Research Group
08.2013 - 02.2016
High school diploma -
American Worldwide Academy