Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Victoria Gagliano

Victoria Gagliano

Birmingham

Summary

Resourceful Small Business Co-Owner with relevant background in business administration, marketing strategy, and team management. Demonstrated strengths include strategic planning, financial oversight, and customer relationship management. Made significant impact in previous role by developing innovative strategies for growth and improving operational efficiency. Possess keen understanding of small business dynamics coupled with ability to drive profitability and performance.

Overview

5
5
years of professional experience

Work History

Small Business Co-Owner

Major Cleaning LLC
Birmingham
04.2024 - Current
  • Managed daily operations of cleaning services for residential and commercial clients.
  • Trained new employees on cleaning techniques and safety protocols.
  • Maintained inventory of cleaning supplies and equipment for efficient service delivery.
  • Coordinated customer feedback collection to improve service offerings and responsiveness.
  • Managed payroll, accounts receivable and accounts payable functions.
  • Cleaning windows, walls, furniture and fixtures.

Driver

Lyft
Birmingham
07.2020 - Current
  • Navigated city routes efficiently to ensure timely passenger pickups.
  • Maintained vehicle cleanliness and performed routine inspections for safety compliance.
  • Communicated with passengers to provide excellent customer service and support.
  • Assisted passengers with luggage and special needs for a comfortable experience.
  • Followed traffic laws and regulations to ensure safe driving practices at all times.
  • Documented daily mileage, gas, and other data.

Cashier

Whataburger
Birmingham
09.2024 - 01.2025
  • Maintained clean and organized checkout areas to enhance shopping experience.
  • Handled cash, credit, and debit transactions accurately throughout shifts.
  • Managed inventory by restocking shelves and ensuring product availability.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Trained new cashiers on operational procedures and customer service standards.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

EVS Housekeeper

Children’s of Alabama
Birmingham
11.2023 - 05.2024
  • Maintained cleanliness and sanitation in patient rooms and common areas.
  • Collaborated with nursing staff to meet cleanliness standards in healthcare settings.
  • Assisted with training new staff on cleaning procedures and safety guidelines.
  • Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
  • Sanitized patient rooms after discharge using appropriate chemicals and supplies.
  • Demonstrated excellent customer service skills while interacting with guests and staff members.

Education

Basic EMT -

Herring University / Lifeguard
Birmingham, AL
11-2019

Certified Nursing Assistant - CNA

Jefferson State Community College
Birmingham, AL
11-2013

High School Diploma -

Hewitt Trussville High School
Trussville, AL
05-2012

Skills

  • Employee training
  • Cleaning techniques
  • Safety protocols
  • Communication skills
  • Team collaboration
  • Chemical handling
  • Sweeping and mopping
  • Glass and window washing
  • Health and safety compliance
  • Customer service
  • Food safety
  • Health regulations
  • Positive attitude and energy

Accomplishments

  • My accomplishments in life include my five beautiful children and my small business Major Cleaning LLC.

References

References available upon request.

Timeline

Cashier

Whataburger
09.2024 - 01.2025

Small Business Co-Owner

Major Cleaning LLC
04.2024 - Current

EVS Housekeeper

Children’s of Alabama
11.2023 - 05.2024

Driver

Lyft
07.2020 - Current

Basic EMT -

Herring University / Lifeguard

Certified Nursing Assistant - CNA

Jefferson State Community College

High School Diploma -

Hewitt Trussville High School

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Victoria Gagliano