Victoria Gaona
Niagara Falls,NY
Summary
Trilingual in English, Spanish, and Brazilian Portuguese with strong verbal and written communication skills. High experience in customer service, client relations, and administrative support in professional and retail environments. Highly organized with excellent time management, multitasking, and attention to detail. Proficient in Microsoft Office, Google Workspace, and other office technology platforms.
Overview
6
6
years of professional experience
Work History
Paralegal/Legal Assistant Intern
Kloss Stenger & Gormley LLP
Clarence, NY
05.2025 - 05.2026
- Draft litigation documents and discovery materials, while also assisting with correspondence.
- Communicate with clients by phone and email to gather information, schedule meetings, and relay attorney guidance.
- Drafted legal documents, including pleadings and discovery requests, ensuring compliance with court requirements.
- Conducted legal research to support case preparation, identifying relevant statutes and precedents efficiently.
Student Assistant
President’s Office
Niagara University, NY
08.2021 - 05.2025
- Assist the Executive Assistants of the President and Vice President of Niagara University.
- Manage essential office tasks, including printing documents and organizing files.
- Organize essential documents and folders for the Board of Trustees meetings.
Student Assistant
Academic Affairs
Niagara University, NY
05.2024 - 07.2024
- Assisted the Executive Assistant of the Provost of Niagara University’s Academic Affairs.
- Managed essential office tasks, including organizing physical files, welcoming clients to their meetings, and taking phone messages.
- Contribute to campus events or programs, such as the Alumni Dinner or the Trustees Dinner.
Brand Representative
Hollister Co.
East Rutherford, NJ
06.2022 - 04.2023
- Provided exceptional customer service by assisting customers with product selection, sizing, and locating merchandise, and was awarded Employee of the Month (Hollistar)
- Operated cash registers and processed transactions accurately in a fast-paced environment.
- Maintained an organized and visually appealing sales floor through merchandising, restocking, and store recovery.
Store Cashier
Seabra Foods Supermarket
Hillside, NJ
07.2020 - 12.2020
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash drawer balances throughout shift.
Education
Bachelor of Science - Social Work
Niagara University
Niagara University, NY05.2025
Skills
- Customer service
- Cash management
- Organization
- Trilingual (English, Spanish, Portuguese)
- Effective communicator
- Goal oriented
Timeline
Paralegal/Legal Assistant Intern
Kloss Stenger & Gormley LLP
05.2025 - 05.2026
Student Assistant
Academic Affairs
05.2024 - 07.2024
Brand Representative
Hollister Co.
06.2022 - 04.2023
Student Assistant
President’s Office
08.2021 - 05.2025
Store Cashier
Seabra Foods Supermarket
07.2020 - 12.2020
Bachelor of Science - Social Work
Niagara University