Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Garcia

Lubbock,TX

Summary

Personable and dedicated customer service. Solid team player with upbeat, positive attitude and having an impact on everyone I come in contact with. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Manager

20 After 4
Lubbock, TX
05.2023 - Current
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Collaborated with other stores in the same company to ensure timely completion of projects within budget constraints.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Waitress

Olive Garden
Lubbock, TX
11.2022 - 07.2023
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected tickets and followed proper cash-handling procedures.
  • Friendly face and gave excellent customer service to every customer, being observant of every table making sure every need was met.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Maintained cleanliness of work areas throughout shift by wiping counters and doing daily, and mid-day restocking to make sure my team and I were fully stocked during the shift.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Kitchen Staff Member

Chick-fil-A
Lubbock, TX
02.2022 - 10.2022
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Stocked and replenished kitchen supplies and ingredients as needed.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
  • Maintained cleanliness of work areas throughout shift.
  • Carried out basic cleaning duties such as sweeping floors, washing dishes .
  • Moved smoothly between different cooking stations to assist with meal preparations.
  • Multitasking throughout different stations in the kitchen and moving quick to reach daily goals.

Education

High School Diploma -

Grady Municipal Schools
Grady, NM
05-2018

Skills

  • Staff Development
  • Marketing
  • Verbal and Written Communication
  • Business Planning
  • Time Management
  • Schedule Preparation
  • Able to Multitask
  • Excellent Organization
  • Ability to Learn Quickly
  • Excellent Customer Service
  • Upselling Techniques

Languages

Spanish
Elementary

Timeline

Manager

20 After 4
05.2023 - Current

Waitress

Olive Garden
11.2022 - 07.2023

Kitchen Staff Member

Chick-fil-A
02.2022 - 10.2022

High School Diploma -

Grady Municipal Schools

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Victoria Garcia