Victoria Garcia
Lincoln Park
Summary
Highly organized and results-oriented professional with experience in high-volume, dynamic environments. Proven ability to deliver exceptional customer service and drive sales growth, demonstrated by upselling and efficient table service in a fast-paced casino setting. Strong relationship-building and communication skills honed through client management as an esthetician and effective representation as a Union Steward. Adept at managing complex schedules, resolving issues, and ensuring operational excellence.
Overview
11
11
years of professional experience
Work History
Lead Server
MGM Grand Detroit Casino
Detroit, MI
04.2014 - Current
- Drove revenue growth and enhanced guest satisfaction by consistently applying upselling techniques and delivering efficient, high-volume table service in a dynamic casino environment.
- Managed complex operational demands and service delivery in fast-paced settings, ensuring efficiency and quality while maintaining composure under pressure.
- Leveraged strong communication and relationship-building skills to manage diverse client interactions, fostering trust and loyalty as both a certified esthetician and professional server.
- Proven expertise in conflict resolution and advocacy (Union Steward), successfully mediating issues and ensuring compliance, skills transferable to managing difficult guests or team disputes.
- Highly organized and results-oriented professional adept at scheduling, multitasking, and maintaining operational excellence to support seamless service and team coordination.
Union Steward
Local 24
Detroit, MI
02.2025 - Current
- Led successful conflict resolution and negotiation efforts by formally representing members in grievance processes and mediating disputes between employees and management to ensure workplace harmony and equitable treatment.
- Facilitated collaborative labor-management relations, serving as the key communication bridge between leadership, membership, and management teams to ensure transparent decision-making and the development of strong workplace policies.
- Advocated for member rights and welfare by interpreting and educating the workforce on collective bargaining agreements, benefits, and labor legislation, resulting in heightened member awareness and compliance.
- Drove organizational engagement and awareness by organizing and leading training sessions on union policies and collaborating with leadership to develop member engagement strategies.
- Maintained a positive and productive work environment by proactively resolving conflicts involving both union and non-union staff and leveraging professional labor networks to implement industry best practices.
Licensed Medical Aesthetician
Adorn Salon And Spa
Dearborn Heights, MI
11.2020 - 10.2022
- Delivered advanced, specialized skincare treatments (e.g., chemical peels, microdermabrasion, laser treatments) while rigorously adhering to health, safety, and hygiene standards.
- Achieved consistent retail sales targets by expertly conducting client consultations, developing personalized treatment plans, and recommending relevant product regimens.
- Cultivated strong, loyal client relationships through exceptional communication, active listening, and providing detailed, knowledgeable aftercare guidance, ensuring high retention rates.
- Managed and maintained a professional service area, including inventory control and scheduling, to ensure smooth daily operations and a premium client experience.
- Applied a deep knowledge of skin anatomy, physiology, and product chemistry to address diverse client concerns and maximize positive treatment outcomes.
Education
Business
Henry Ford College
Dearborn, MILicensed Certificate - Aesthetician
Michigan College of Beauty
Monroe, MI06-2020
High School Diploma -
Flat Rock Community High School
Flat Rock, MI06-2010
Skills
- Leadership qualities
- Conflict resolution
- Meeting facilitation
- Teamwork and collaboration
Awards
- Multiple MGM Grand showstopper award (Awarded for customer recognition)
- 5 Year MGM pin
- 10 Year MGM pin
- Multiple month Top Sales Aesthetician
Timeline
Union Steward
Local 24
02.2025 - Current
Licensed Medical Aesthetician
Adorn Salon And Spa
11.2020 - 10.2022
Lead Server
MGM Grand Detroit Casino
04.2014 - Current
Business
Henry Ford College
Licensed Certificate - Aesthetician
Michigan College of Beauty
High School Diploma -
Flat Rock Community High School