Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Victoria Garcia

Lincoln Park

Summary

Highly organized and results-oriented professional with experience in high-volume, dynamic environments. Proven ability to deliver exceptional customer service and drive sales growth, demonstrated by upselling and efficient table service in a fast-paced casino setting. Strong relationship-building and communication skills honed through client management as an esthetician and effective representation as a Union Steward. Adept at managing complex schedules, resolving issues, and ensuring operational excellence.

Overview

11
11
years of professional experience

Work History

Lead Server

MGM Grand Detroit Casino
04.2014 - Current
  • Drove revenue growth and enhanced guest satisfaction by consistently applying upselling techniques and delivering efficient, high-volume table service in a dynamic casino environment.
  • Managed complex operational demands and service delivery in fast-paced settings, ensuring efficiency and quality while maintaining composure under pressure.
  • Leveraged strong communication and relationship-building skills to manage diverse client interactions, fostering trust and loyalty as both a certified esthetician and professional server.
  • Proven expertise in conflict resolution and advocacy (Union Steward), successfully mediating issues and ensuring compliance, skills transferable to managing difficult guests or team disputes.
  • Highly organized and results-oriented professional adept at scheduling, multitasking, and maintaining operational excellence to support seamless service and team coordination.

Union Steward

Local 24
02.2025 - Current
  • Led successful conflict resolution and negotiation efforts by formally representing members in grievance processes and mediating disputes between employees and management to ensure workplace harmony and equitable treatment.
  • Facilitated collaborative labor-management relations, serving as the key communication bridge between leadership, membership, and management teams to ensure transparent decision-making and the development of strong workplace policies.
  • Advocated for member rights and welfare by interpreting and educating the workforce on collective bargaining agreements, benefits, and labor legislation, resulting in heightened member awareness and compliance.
  • Drove organizational engagement and awareness by organizing and leading training sessions on union policies and collaborating with leadership to develop member engagement strategies.
  • Maintained a positive and productive work environment by proactively resolving conflicts involving both union and non-union staff and leveraging professional labor networks to implement industry best practices.

Licensed Medical Aesthetician

Adorn Salon And Spa
11.2020 - 10.2022
  • Delivered advanced, specialized skincare treatments (e.g., chemical peels, microdermabrasion, laser treatments) while rigorously adhering to health, safety, and hygiene standards.
  • Achieved consistent retail sales targets by expertly conducting client consultations, developing personalized treatment plans, and recommending relevant product regimens.
  • Cultivated strong, loyal client relationships through exceptional communication, active listening, and providing detailed, knowledgeable aftercare guidance, ensuring high retention rates.
  • Managed and maintained a professional service area, including inventory control and scheduling, to ensure smooth daily operations and a premium client experience.
  • Applied a deep knowledge of skin anatomy, physiology, and product chemistry to address diverse client concerns and maximize positive treatment outcomes.

Education

Business

Henry Ford College
Dearborn, MI

Licensed Certificate - Aesthetician

Michigan College of Beauty
Monroe, MI
06-2020

High School Diploma -

Flat Rock Community High School
Flat Rock, MI
06-2010

Skills

  • Leadership qualities
  • Conflict resolution
  • Meeting facilitation
  • Teamwork and collaboration

Awards

  • Multiple MGM Grand showstopper award (Awarded for customer recognition)
  • 5 Year MGM pin
  • 10 Year MGM pin
  • Multiple month Top Sales Aesthetician

Timeline

Union Steward

Local 24
02.2025 - Current

Licensed Medical Aesthetician

Adorn Salon And Spa
11.2020 - 10.2022

Lead Server

MGM Grand Detroit Casino
04.2014 - Current

Business

Henry Ford College

Licensed Certificate - Aesthetician

Michigan College of Beauty

High School Diploma -

Flat Rock Community High School

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