Victoria Garrity

• Trained and mentored staff on equipment usage and safety protocols.
• Implemented inventory management practices for optimal supply levels and cost control.

Making our weekly schedules

Coaching employees

• Supervised daily laundry operations ensuring adherence to quality standards.
• Developed training materials to improve staff knowledge and operational procedures.
• Conducted regular inspections to uphold cleanliness and compliance with health regulations.
• Collaborated with management to identify areas for process improvements and cost savings.
• Developed comprehensive training program for new hires, resulting in faster integration into the team.
• Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
• Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
• Increased team productivity through effective delegation and supervision of tasks.
• Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
• Improved laundry efficiency by implementing new sorting and folding techniques.
• Optimized scheduling of staff shifts to maintain optimal workflow during peak hours.
• Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
• Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
• Conducted regular inspections of laundry facilities, ensuring cleanliness and compliance with safety regulations.
• Communicated repair needs to maintenance staff.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Completed schedules, shift reports, and other business documentation.
• Disposed of trash and recyclables each day to avoid waste buildup.

• Motivated staff to achieve store goals for enhanced sales productivity.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Optimized checkout process to reduce wait times, improving customer satisfaction scores.
• Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
• Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Assisted in recruiting, hiring and training of team members.

Developed staff schedules for a team of 15 employees.

Conducted interviews with candidates.

Led initial training programs for recently recruited team members.

Unloaded trucks and stocked inventory.

Oversaw inventory control and reduced shrinkage.

Executed precise payroll processing.

Ensured availability of suitable products to meet customer demands.

Processed invoices efficiently.

Monitored and facilitated efficient vendor entries on-site.

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Educated employees on register use, merchandising, and customer service.
• Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Assisted customers by answering questions and fulfilling requests.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Taught employees fundamentals of register use, merchandise scanning and customer service.
• Led cashiers and associates in providing thoughtful customer service.
• Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
• Processed both cash and card purchases and returns.

• Implemented cost-control measures to enhance profitability without compromising quality.
• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
• Resolved customer complaints promptly and professionally to maintain satisfaction.
• Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
• Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
• Trained and mentored new and existing staff to achieve best practices.
• Created nightly shift task lists to assign duties to each employee.
• Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
• Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
• Processed customer orders quickly and accurately to meet dispatch targets.
• Coordinated vendor and supplier activity for timely delivery of products and services.
• Improved team morale, conducting regular training sessions on customer service and conflict resolution.