Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Gatson

Shreveport,LA

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals. I am also a detail-oriented team player with strong organizational skills. And I have the ability to handle multiple projects simultaneously with a high degree of accuracy.

Developed exceptional customer service skills and deep understanding of beverage preparation in fast-paced environment, looking to transition into new field. Skilled in operating specialized equipment and following detailed recipes while maintaining high standards of cleanliness and efficiency. Seeking to leverage these transferrable skills to bring value to new opportunity.

Overview

1
1
year of professional experience

Work History

Boba Barista

Tea Mochi
11.2024 - 03.2025
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
  • Participated in inventory management tasks to ensure adequate stock levels for daily operations.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
  • Controlled line and crowd with quick, efficient service.
  • Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
  • Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
  • Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
  • Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
  • Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
  • Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Kept supplies well-stocked by monitoring usage patterns and placing orders in a timely manner.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Helped management keep adequate supply on hand by notifying of shortages.

Customer Service Advocate

Volunteer Work
12.2023 - 12.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Completed opening and closing functions to meet operational needs.

Store Assistant

Volunteer Work
12.2023 - 12.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Education

High School Diploma -

Captain Shreve High School
Shreveport, LA
05.2026

No Degree -

Louisiana State University At Shreveport
Shreveport, LA

No Degree -

Southern University At Shreveport
Shreveport, LA

Skills

  • Data Entry
  • Sales Expertise
  • Active Listening
  • Stocking and Replenishing
  • Appointment Setting
  • Store Maintenance
  • Critical Thinking
  • Product Organization
  • Customer Service
  • Typing Proficiency
  • Money Handling Abilities
  • Managing Multiple Tasks
  • Reading Comprehension
  • Strong work ethic
  • Adaptability in Fast-paced environments
  • Cash handling proficiency
  • Cash register operation
  • Attention to detail
  • Excellent math skills

Timeline

Boba Barista

Tea Mochi
11.2024 - 03.2025

Customer Service Advocate

Volunteer Work
12.2023 - 12.2023

Store Assistant

Volunteer Work
12.2023 - 12.2023

High School Diploma -

Captain Shreve High School

No Degree -

Louisiana State University At Shreveport

No Degree -

Southern University At Shreveport

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Victoria Gatson