Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Giardina

Slidell,LA

Summary

Dedicated professional with a passion for helping people feel heard, valued, and supported. I have years of experience building strong relationships, solving problems on the fly, and communicating complex ideas in a clear and engaging way. I have strong skills in navigating difficult conversations with patience and empathy, and deescalating tension when necessary to find productive and satisfactory solutions for stakeholders. Known for my ability to connect with others, remain calm under pressure, and adapt to new challenges, I’m excited for the opportunity to help customers feel confident in their decisions while contributing to a team that values excellent service.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

7th Grade English Teacher

Kenner Discovery Health Sciences Academy
08.2022 - Current
  • Modified and delivered curriculum to suit diverse learner needs, resulting in measurable improvements in performance.
  • Fostered positive relationships with students, parents, and colleagues, building trust and engagement.
  • Mentored new employees to provide guidance on best practices for effective classroom management and teaching strategies.
  • Led curriculum development for 7th grade ELA team by designing scope and sequence and instructional materials.
  • Maintained exceptional relationships with families by providing clear, proactive communication to address needs of students.

9th Grade English Teacher

Grace King High School
08.2019 - 05.2022
  • Adapted and implemented complex curriculum while providing personalized feedback to support growth.
  • Develop and implement rigorous curriculum for new classes to meet course goals
  • Assess students' work and provided detailed verbal and written feedback
  • Communicated effectively with students and families to address academic concerns, enhancing retention and student success.

Customer Service Provider and Crew Manager

Creole Creamery
07.2015 - 06.2023
  • Provided high-quality, friendly customer service in an extremely fast-paced environment
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Ensuring the maintenance of a productive, efficient, and positive work environment
  • Training new employees to be effective and valuable team members
  • Handling of cash and daily deposit

Education

Bachelor of Science - Education, Secondary English

University of New Orleans
New Orleans, LA
08.2015 - 05.2019

Skills

  • Exceptional Verbal and Written Communication

  • Relationship Building and Retention

  • Problem Solving and Independent Decision-Making

  • Multitasking and Task Prioritization

  • Data Entry and Analysis

  • Conflict Resolution and Tactful Communication

  • Detail-Oriented with Strong Organizational Skills

  • Adaptability to New Technology and Procedures

Timeline

7th Grade English Teacher

Kenner Discovery Health Sciences Academy
08.2022 - Current

9th Grade English Teacher

Grace King High School
08.2019 - 05.2022

Bachelor of Science - Education, Secondary English

University of New Orleans
08.2015 - 05.2019

Customer Service Provider and Crew Manager

Creole Creamery
07.2015 - 06.2023

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Victoria Giardina