VICTORIA GONZALES
VENUS,TX
Summary
Dynamic Regional Sales Candidate skilled in account management and direct sales. Proven ability to exceed targets while leveraging strong analytical skills and attention to detail to drive strategic growth. Results driven and peak performance consistency.
Overview
16
16
years of professional experience
Work History
Investigator
Secure Collateral Management
Dallas, Texas
02.2021 - 02.2026
- Conducted thorough investigations to identify discrepancies in collateral management processes.
- Provided client with 120+ phone calls daily.
- Maintained/managed queue portfolio of 260 skips.
- Established strong professional relationships with various data providers, obtaining valuable information for successful case resolutions.
- Improved client satisfaction by conducting thorough skip trace investigations and providing detailed reports on findings of persons and or collateral.
Skip Tracer
Nationwide Skip Experts
Garland, TX
01.2018 - 01.2021
- Identified best-known address to locate client's collateral or customer.
- Located hard-to-find individuals by utilizing various databases and online resources.
- Conducted in-depth analysis and phone calls adhering to quality assurance compliance.
- Conducted at least 100+ outbound calls daily.
Regional Sales Manager
Conns Home Plus / RENT A CENTER
Dallas, TX
02.2013 - 08.2018
- Conducted regular sales forecasts, providing insights for strategic planning and resource allocation.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
Peer Support Specialist
Workforce Solutions Greater Dallas
Dallas, TX
01.2017 - 07.2018
- Led workshops on life skills, fostering resilience and independence among participants.
- Advocated for client needs within community resources, strengthening service accessibility and collaboration.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
Corrections Officer
Corrections Corporation of America
Taylor, TX
03.2010 - 08.2013
- Supervised inmate activities to maintain safety and order within correctional facilities.
- Conducted routine inspections of facilities to identify and address security breaches.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
Education
Bachelor of Science - Criminal Justice
Texas A&M Texarkana
Texarkana, TX05-2013
Skills
- Due diligence
- Direct sales
- Sales operation
- Account management
- Fast typing speed
- Strong communication skills
- Accuracy and attention to detail
- Quality control procedures
- Inbound phone calls
- CRM navigation
- Caller accomodations
Timeline
Investigator
Secure Collateral Management
02.2021 - 02.2026
Skip Tracer
Nationwide Skip Experts
01.2018 - 01.2021
Peer Support Specialist
Workforce Solutions Greater Dallas
01.2017 - 07.2018
Regional Sales Manager
Conns Home Plus / RENT A CENTER
02.2013 - 08.2018
Corrections Officer
Corrections Corporation of America
03.2010 - 08.2013
Bachelor of Science - Criminal Justice
Texas A&M Texarkana