Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Victoria Gore

Marietta ,GA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeCustomer Service RepresentativeCustomer Service RepresentativeBranch Manager Social Worker Case Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Marietta , GA, US
Open to relocation: Yes

Salary Range

2/hr - 25/hr

Important To Me

Flexible work hoursWork-life balanceWork from home optionPaid time off401k match

Summary

I constantly exceed expectations by being dependable, hardworking, and adaptable in fast-paced environments. I take initiative, learn new tasks quickly, and maintain a strong focus on productivity, teamwork, and professionalism. I’m proud of my ability to stay organized under pressure, communicate effectively with both customers and coworkers, and contribute positively to every team I’m part of.”

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Builders Surplus
Atlanta Ga
09.2023 - Current
  • Assisted customers with inquiries and product selections to enhance satisfaction.
  • Processed transactions efficiently using point-of-sale systems to ensure accuracy.
  • Resolved customer complaints promptly, maintaining professionalism and service standards.
  • Collaborated with team members to streamline communication and improve response times.
  • Educated customers about promotions and product features, enhancing overall sales engagement.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answer 100 plus calls , schedule appointments.
  • Design kitchen layouts.

Customer Service Representative

Summit Utilities
Marietta, Ga
08.2022 - 06.2023
  • Start and stop new utility service for customers.
  • Provided training to new staff on customer service protocols and best practices.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

Home Depot (fraud Department)
Marietta, GA
10.2021 - 09.2022

Branch Manager

Kinsmith Finance
Marietta Ga
11.2021 - 08.2022
  • Oversaw daily branch operations, ensuring compliance with financial regulations and company policies.
  • Developed and implemented strategies to enhance customer service and improve client satisfaction.
  • Mentored and trained staff on financial products, services, and effective sales techniques.
  • Analyzed branch performance metrics to drive operational improvements and achieve business goals.
  • Collaborated with cross-functional teams to streamline processes and enhance workflow efficiency.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Examined customer loan applications for loan approvals and denials.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.

Social Worker Case Manager

MUST Ministries
Marietta, GA
10.2020 - 10.2021
  • Assessed client needs and developed personalized service plans to support individual goals.
  • Coordinated resources and services for clients, ensuring access to essential community programs.
  • Facilitated communication between clients and service providers, enhancing collaboration and support networks.
  • Monitored client progress and adjusted case plans as necessary to improve outcomes.
  • Conducted regular follow-ups with clients to evaluate satisfaction and address any emerging issues.
  • Educated clients about available resources and self-advocacy techniques to promote independence.
  • Provided crisis intervention services, supporting clients in high-stress situations effectively.
  • Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
  • Enhanced family stability by providing counseling, crisis intervention, and ongoing support for a diverse caseload.
  • Reviewed agency policies regularly so as to stay updated regarding changes affecting eligibility criteria, service offerings, or client rights.
  • Maintained accurate records, adhering to strict documentation guidelines and confidentiality requirements for compliance purposes.
  • Coordinated with mental health professionals or medical providers to address any concerns related to clients'' psychological or physical wellbeing.

Education

High School Diploma -

West Central Tech
Douglasville, GA
05.2009

Skills

Problem solving

Customer service

Active listening

Critical thinking

Data entry

Call center experience

Computer proficiency

Microsoft Excel

Payment processing

Scheduling

Follow-up skills

Call management

Appointment scheduling

Administrative support

Staff training

Customer relations

Problem resolution

Conflict resolution

Complaint handling

Paperwork processing

Documentation

De-escalation techniques

Clerical support

Filing

Dispute resolution

POS systems expert

Timeline

Customer Service Representative

Builders Surplus
09.2023 - Current

Customer Service Representative

Summit Utilities
08.2022 - 06.2023

Branch Manager

Kinsmith Finance
11.2021 - 08.2022

Customer Service Representative

Home Depot (fraud Department)
10.2021 - 09.2022

Social Worker Case Manager

MUST Ministries
10.2020 - 10.2021

High School Diploma -

West Central Tech

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Victoria Gore