Victoria Graham
Ringgold,Georgia
Summary
Expert clinical team lead offers top-notch knowledge, abilities and education. Works great in team-based environments to optimize patient care and outcomes. Skilled at patient relations, electronic charting and assessments. Well-trained and motivated to exceed expectations. Proven to bring results and work in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Team Lead
Consultants In Pain Management
10.2022 - Current
- Produced therapeutic interventions and documentation to meet regulatory standards and contractual requirements.
- Fostered staff development and competency through supervision, coaching, trainings and team meetings.
- Conducted quality assurance evaluations to identify areas for improvement in service delivery, resulting in higher standards of care across the board.
- Assessed patient history to identify concerning symptoms, diagnose concerns and develop tailored treatment plans.
- Mentored junior staff members, fostering professional growth and development within the clinical team.
- Facilitated effective collaboration among multidisciplinary teams, resulting in improved patient outcomes.
- Enhanced patient care by effectively coordinating clinical team efforts and streamlining communication.
Lead Certified Medical Assistant
CHI Memorial Family Practice
01.2020 - 08.2022
- Enhanced team performance by mentoring junior medical assistants, sharing expertise in clinical procedures and best practices.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
- Facilitated seamless coordination between front office staff and medical team members, resulting in a well-organized clinic operation.
Office Manager
Hurricane Creek Dental
08.2014 - 01.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled finances to lower costs and keep business operating within budget.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT09.2025
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT01.2024
Skills
- Patient Assessment
- Clinical Research
- Documentation Review
- Patient Records Analysis
- Patient Advocacy
- Clinical Recommendations
- Explaining Complex Diagnoses
Certification
Micro-Credential in Business Essentials
Micro-Credential in Strategic Thinking/Innovation
Micro-Credential in Leadership
Timeline
Clinical Team Lead
Consultants In Pain Management
10.2022 - Current
Lead Certified Medical Assistant
CHI Memorial Family Practice
01.2020 - 08.2022
Office Manager
Hurricane Creek Dental
08.2014 - 01.2019
MBA - Business Administration
Western Governors University
Bachelor of Science - Business Administration
Western Governors University
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