Victoria Greco
Kissimmee,FL
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and team leadership at Starbucks and Dunkin' Donuts. Proven ability to enhance efficiency and customer satisfaction through effective time management and problem-solving skills. Adept at training staff and optimizing operations to deliver exceptional service in fast-paced environments.
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
2027
2027
years of professional experience
Work History
Barista
Starbucks, Barista
New Jersey
- Prepared high-quality beverages according to standardized recipes, ensuring consistency and taste.
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Operated espresso machines and other equipment, maintaining cleanliness and functionality.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
- Collaborated with team members to optimize workflow during busy periods, improving efficiency.
Assistant Manager
Dunkin' Donuts
New Jersey
- Coordinated training programs for new staff, enhancing team performance and efficiency.
- Assisted in managing daily operations to ensure optimal service delivery and customer satisfaction.
- Developed and maintained schedules to optimize staffing levels during peak hours.
- Monitored compliance with health and safety regulations, ensuring a safe working environment.
Appointment Scheduler/casher
Dodge Car Dealars
New Jersey
- Scheduled appointments for customers, ensuring efficient use of time and resources.
- Coordinated with sales staff to confirm availability and optimize client scheduling.
- Managed customer inquiries through phone and email, providing timely responses.
- Maintained accurate records of appointments, enhancing data integrity and access.
- Collaborated with service departments to align appointment schedules with technician availability.
Server Supervisor
Mama Romanos
Kissimmee, FL
08.2021 - Current
- Supervised daily operations, ensuring smooth service flow and customer satisfaction.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Implemented streamlined processes, enhancing team efficiency during peak service hours.
- Managed inventory levels, coordinating with suppliers to ensure stock availability.
- Collaborated with kitchen staff to ensure timely order delivery and quality control.
Education
High School Diploma -
Riverside High School
New JerseySkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
Timeline
Server Supervisor
Mama Romanos
08.2021 - Current
Barista
Starbucks, Barista
Assistant Manager
Dunkin' Donuts
Appointment Scheduler/casher
Dodge Car Dealars
High School Diploma -
Riverside High School