Victoria Green

• Coordinated move-in/move-out procedures to ensure smooth transitions for incoming and outgoing residents.
• Trained new Dorm Supervisors in departmental policies/procedures to guarantee seamless continuity in service provision.
• Provided valuable resources to residents on academic success strategies, mental health support services, and other available campus support networks.
• Managed front desk operations, multitasking between phone inquiries and student assistance.
  Coordinated medical appointment bookings while communicating with staff for operational efficiency.
• Acted as medical escort to ensure students received necessary care promptly.
  

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Successfully trained new employees to follow work procedures.
• Handled nightly cash deposits into office, ensuring safety and accuracy in transactions.
• Authorized key holder overseeing secure closure of facility until next opening.
• Operated company phone and provided attentive service to ensure quality customer experiences.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Supported large-scale corporate events by assisting with technical set-up across multiple stations, ensuring devices and systems were event-ready and fully functional.

Managed operations in high-capacity ballrooms for recurring presentations, coordination with team members to maintain smooth flow, and quality control.

Staffed information help desks to assist attendees with event logistics, directions, and general inquiries, contributing to a positive attendee experience.

Provided wayfinding and on-site support, helping guests navigate complex venues efficiently during high-traffic events.

Collaborated with event coordinators and team members to troubleshoot issues in real-time and maintain high standards of service and professionalism.