Victoria Griffey
Ormond Beach,FL
Summary
Proven leader in retail and hospitality, excelling in operations management and customer experience at Flip Flop Shops. Experience stepping into roles and quickly making positive changes to drive company success. Demonstrated ability to enhance sales through strategic displays and foster a loyal customer base. Skilled in POS systems and adept at conflict resolution, ensuring operational excellence and a positive environment.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Flip Flop Shops
01.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained composure and professionalism in high-pressure scenarios, successfully resolving conflicts.
Server, Cashier, Busser
Jimmy Hulas
10.2021 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Seabreeze High School
Daytona Beach, FL05.2024
Skills
- Problem-Solving
- Safe Food Handling
- Customer Experience
- Order Accuracy
- Time Management
- Store Opening and Closing
- POS systems operations
- Operations Management
- Product and Service Knowledge
Accomplishments
- Achieved an Assistant Manager position by showing I can take on major responsibilities and handle high-stress situations with efficiency.
Timeline
Assistant Store Manager
Flip Flop Shops
01.2023 - Current
Server, Cashier, Busser
Jimmy Hulas
10.2021 - 01.2023
High School Diploma -
Seabreeze High School
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