Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Griffin

Pompano Beach,FL

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in data entry proficiency and exceptional teamwork to exceed appointment booking targets at Baptist Health. My leadership at West Boca Medical Center led to significant productivity improvements, showcasing my ability to innovate and drive results through both hard and soft skills. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 10+ years of administrative and customer service experience. Proactive Appointment Setter with exceptional customer service strengths. Proven to generate high-quality leads through proactive communication using tact, diplomacy and professionalism.

Overview

20
20
years of professional experience

Work History

Appointment Scheduler

Baptist Health
07.2011 - Current
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
  • Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
  • Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
  • Contributed to revenue growth by consistently meeting or exceeding personal appointment booking targets each month.

Supervisor

West Boca Medical Center
04.2006 - 11.2009
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.

Food Service Worker

Boca Raton Community Hospital
04.2004 - 06.2006
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Processed customer payments and balanced cash drawers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Education

Medical Assistant - Medical Assistant

School of Health Careers
Fort Lauderdale, FL
10.2008

High School Diploma -

Dave Thomas Educational Center
Coconut Creek, FL
06.2003

Skills

    Meeting deadlines

    Calendar Management

    Remote Work Capabilities

    Guest Relations

    Accuracy and Precision

    Client Relationship Building

    Schedule Coordination

    Chart updating

    Data entry proficiency

    Insurance Verification

    Registration oversight

    Patient Registration

    Attention to Detail

    Patient Scheduling

    Strong Work Ethic

    Telephone Etiquette

    Computer Skills

    Critical Thinking

    Teamwork and Collaboration

    Call Management

    Customer Service

    Medical Terminology

    Outbound and inbound calls

    Active Listening

    New Hire Coaching

Timeline

Appointment Scheduler

Baptist Health
07.2011 - Current

Supervisor

West Boca Medical Center
04.2006 - 11.2009

Food Service Worker

Boca Raton Community Hospital
04.2004 - 06.2006

Medical Assistant - Medical Assistant

School of Health Careers

High School Diploma -

Dave Thomas Educational Center

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Victoria Griffin