Summary
Overview
Work History
Education
Skills
Leadership Roles
Timeline
Generic

Victoria Gutierrez

Lubbock

Summary

Dependable specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.

Overview

8
8
years of professional experience

Work History

DENIALS AND MEDICAL RECORD SPECIALIST

MICROGEN DX
Lubbock
12.2020 - Current
  • Reviewed and scanned medical records into the provider system.
  • Administered outbound and incoming insurance and patient calls to verify patient eligibility, claims status, and denials.
  • Audited incoming insurance mail and deposited patient and insurance checks.
  • Mailed all outgoing patient statements, letters, and insurance claims.
  • Maintained Excel spreadsheets.
  • Assisted members, providers, brokers, and facilities with benefits, claims, and all other services (contact numbers, fax, email, etc.).

WAITRESS/CASHIER

MONTELONGOS MEXICAN RESTURANT
Lubbock
08.2017 - 12.2020
  • Communicated with team members to better fit customer needs
  • Handled discrepancies and complaints
  • Maintained excellent customer service in fast-paced dinner rushes.
  • Supervised staff, cooks, cashier, and workers
  • Manage a register with large amounts of money daily
  • Handled cash and credit transactions while ensuring accurate billing procedures.
  • Took orders for food and drinks and delivered them to guests.

Education

ASSOCIATE OF ART AND SCIENCES -

SOUTH PLAINS COLLEGE
Levelland, Tx
12-2024

High School Diploma -

Coronado High School
Lubbock, TX
06-2020

Skills

  • Attention to detail
  • Team collaboration
  • Customer service
  • Problem resolution
  • Communication skills
  • Dependable
  • Leadership
  • Hard working
  • Multitasking
  • Quick learner

Leadership Roles

  • AVID Ambassador, 05/16, 05/20
  • SPARK Leader, 05/18, 2020

Timeline

DENIALS AND MEDICAL RECORD SPECIALIST

MICROGEN DX
12.2020 - Current

WAITRESS/CASHIER

MONTELONGOS MEXICAN RESTURANT
08.2017 - 12.2020

ASSOCIATE OF ART AND SCIENCES -

SOUTH PLAINS COLLEGE

High School Diploma -

Coronado High School

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